question

Carl Miller avatar image
Carl Miller asked ·

Automatic call recording not working

I added automatic call recording, but it doesn't record.

After the call, the call recording id never appears in the call log.

What I have to do for the call recording.


This is call recording setting.1609863688508.png

this is call log list, but no call recording id.

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automatic call recording
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Phong Vu avatar image
Phong Vu answered ·

While making the test call, did you hear the recording warning after the call was connected?

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Carl Miller avatar image
Carl Miller answered ·

Hi, thanks for answering.

I didn't hear the recording warning after the call was connected.

How to solve this issue?

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Can you login your sandbox account admin portal and check the settings. Make sure that you select the correct extension (to be automatic recording) and the call direction setting for that extension.

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Carl Miller avatar image
Carl Miller answered ·

Thanks

Could you please explain how to login to my sandbox account admin portal?

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I cannot access this page.

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Simply login https://service.devtest.ringcentral.com with your sandbox account super admin user's credentials. In fact, you should be able to login from your dev portal too. Not sure why you can't.

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Anirban avatar image
Anirban answered ·

@Carl Miller The issue you are showing is a common issue which even I face sometimes. I clear the browser cache and then try again. Please clear the browser cache and try again

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Carl Miller avatar image
Carl Miller answered ·

Really thanks

I loged in there, but It is not setting up automatic call recording.

What's happened?

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Api said automatic call recording is enabled.

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What is your sandbox account main company number?

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this is my profile
1609961607137.pngThis is the sandbox account info


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Your sandbox account was not enabled for auto recording. Not sure why the API returns true value. But it is enabled now. Please check and change the settings.

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