Facing the issue in the completing the graduation requirement to move from sandbox to production

We are facing the issue in completing the graduation requirements due to the Read Call Recording permission, For completing the permission we have to execute the call recording API that is https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/recording/recordingId

in the URL recordingId is coming in the call Log URL i.e https://platform.devtest.ringcentral.com/restapi/v1.0/account/672573005/extension/672573005/call-log?view=Simple&showBlocked=true&withRecording=false&dateFrom=2021-01-05T11:46:00.000Z&showDeleted=false&page=1&perPage=100 But it has an empty record so in that case, we have an issue to complete graduation requirements, we are something in a deadlock situation so please us to move sandbox to production