question

Andy Augis avatar image
Andy Augis asked Phong Vu commented

Facing the issue in the completing the graduation requirement to move from sandbox to production

We are facing the issue in completing the graduation requirements due to the Read Call Recording permission, For completing the permission we have to execute the call recording API that is https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/recording/recordingId

in the URL recordingId is coming in the call Log URL i.e https://platform.devtest.ringcentral.com/restapi/v1.0/account/672573005/extension/672573005/call-log?view=Simple&showBlocked=true&withRecording=false&dateFrom=2021-01-05T11:46:00.000Z&showDeleted=false&page=1&perPage=100 But it has an empty record so in that case, we have an issue to complete graduation requirements, we are something in a deadlock situation so please us to move sandbox to production

sandboxproduction
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu avatar image
Phong Vu answered

What stops you from making a call to one of the sandbox numbers and record the call?

1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Andy Augis avatar image
Andy Augis answered Phong Vu commented

screenshot-from-2021-01-06-17-03-16.pngActually, we don't have recordingId that is used in the call recording API call i.e https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/recording/recordingId

that API is dependent on the call Log URL i.e https://platform.devtest.ringcentral.com/restapi/v1.0/account/672573005/extension/672573005/call-log?view=Simple&showBlocked=false&withRecording=true&dateFrom=2021-01-05T11:46:00.000Z&showDeleted=false&page=1&perPage=100

but we are getting an empty response in the call Log URL. it means there is no data in my test account

so how can we call this https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/recording/recordingId

API so that we can complete the graduation requirement that is related call recording permission







1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

I looked at your sandbox account, you have no call records at all. You have not even made any call to and from your sandbox. What do you expect to get from the call log?

0 Likes 0 ·

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys