question

Andrew Lake avatar image
Andrew Lake asked Colorado 145 edited

MSG-242 Requested feature is not available

Hello, I'm trying to send an SMS on our sandbox account and I'm receiving the following error code MSG-242. From the other posts it looks like you are manually giving sandbox accounts the ability to send SMS. I didn't see any automated way to enable that.

rest api
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Phong Vu avatar image
Phong Vu answered Phong Vu commented

did you use this code to detect if the number has the SmsSender feature?

var resp = await platform.get("/restapi/v1.0/account/~/extension/~/phone-number")
var jsonObj = await resp.json()
for (var record of jsonObj.records){
    for (feature of record.features){
        if (feature == "SmsSender"){
          // use the record.phoneNumber to send SMS
        }
    }
}


13 comments
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Andrew Lake avatar image Andrew Lake commented ·

When I hit that endpoint I only get one record and the only feature it has is "CallerId"

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Phong Vu avatar image Phong Vu ♦♦ Andrew Lake commented ·

It means that the phone number is not provisioned forSMS. Is that the main company number or a company number? What is your main company number?

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Andrew Lake avatar image Andrew Lake Phong Vu ♦♦ commented ·

16504497761

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Rohit Gupta avatar image Rohit Gupta commented ·

@Phong Vu

I am also facing same problem with sandbox number 14242555859.

Please enable it.

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Rohit Gupta avatar image
Rohit Gupta answered Martha Almeida commented

HI @Phong Vu


I am also facing same problem with sandbox number 14242555859.


Please enable. We are already a premuim customer

3 comments
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Phong Vu avatar image Phong Vu ♦♦ commented ·

Request created. Please stay tuned

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Phong Vu avatar image Phong Vu ♦♦ commented ·

Enabled.

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Martha Almeida avatar image Martha Almeida Phong Vu ♦♦ commented ·

io have the same issue can u help me please ???

best regards

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Colorado 145 avatar image
Colorado 145 answered Colorado 145 edited

HI @Phong Vu


I am also facing same problem with production number .

I am using php curl and postman also.

Please enable. We are already a premuim customer

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Phong Vu avatar image Phong Vu ♦♦ commented ·

No, you don't face the same problem. All your numbers on the production are shown SMS enabled and the main company number is A2P SMS enabled.

Open a dev support ticket for help. And treat your production phone numbers as private information and don't post them in public forum.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys