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Hold Time and Result Status
Tags: call logs, rest api
Jan 23, 2018 at 10:23am   •   3 replies  •  0 likes

Two Questions: 1. How do I obtain the hold time from the call log API? We have a client that needs to know this for reporting purposes. We pull the call log daily and store in a central db for dashboard reporting FYI. 2. What does "Rejected" under the "Result Status Fields" mean? The documentation says: "Call is declined". Is that a failure of the incoming call? Thank you!

on Nov 6, 2020 at 9:55am   •  0 likes

Did you ever find a way to determine the hold time? This is something I am looking to do as well.

2 Answers
answered on Jan 4, 2021 at 2:53am  


answered on Nov 6, 2020 at 12:24pm  


answered on Nov 6, 2020 at 9:59am  

Check out my blog to see if you want to implement that.

answered on Jan 25, 2018 at 9:32am  
Hi Riley,

Sorry for the delayed response!
Unfortunately, there is no "OnHold" time value available in the call log data. For the call result status, I think the "Rejected" referred to a call that got rejected by the service, not by the user clicking the decline an incoming call. I will confirm the status if I get more info about it.

+ Phong


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