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Dilip Kunder avatar image
Dilip Kunder asked Anirban answered

CMN-419 error FeatureNotAvailable

We are testing sms API and getting following error

 "errorCode": "CMN-419",           "message": "In order to call this API endpoint for another extension, user needs to have [OutboundSMS] permission granted with extended scope",            "permissionsName": "OutboundSMS"

Please suggest

sms and text messaging
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1 Answer

Anirban avatar image
Anirban answered

This may be because you are trying to send SMS from of another extension. The message is clear.

Check this: https://forums.developers.ringcentral.com/questions/1219/in-order-to-call-this-api-endpoint-for-another-ext.html

and https://forums.developers.ringcentral.com/questions/1532/unable-to-create-smsmms-message-in-sandbox-errorco.html

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys