question

Julie Bonello avatar image
Julie Bonello asked mary-community-moderator edited

Calls dropping after 2 rings

Hello...I am a nurse for the EMERGENCY line for Poison Control There are 4 of us working today. For the past several days, RC has not been functioning properly. The calls come in, ring x 2 and drop off if not picked up on the second ring....please help.

call routing
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hello Julie, the number of rings needs to be adjust. Follow this article to know how to change the settings on the online web portal. https://support.ringcentral.com/article/9758.html

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