Question

Call Queue Query

  • 26 January 2021
  • 2 replies
  • 1085 views

I have a RC Call Queue Query. Are you able to tell me the difference between Member Status and Queue Status?

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Each morning the queue manager would login and enable the queue status for those onsite and taking calls. I thought that the agents could toggle this themselves using the “Accept call queue calls” option?

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When they do toggle this option off it then updates the portal and turns off member status off. Is that correct?


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The call queue manager wants the agents to be able to log in and out of the queue themselves, instead of her doing it each morning.


Thanks


2 replies

Userlevel 2

Hello Paul,


That's correct. The status of the member will be unavailable when they turn off " Do not accept call queue calls".

Thanks Mary,

You would think that the toggle for queue status will be off when you turn off " Do not accept call queue calls".


Then what is the difference between Member Status and Queue Status?

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