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2 channel audio and bitrate for recordings
Tags: rest api
Feb 3, 2020 at 10:41am   •   1 replies  •  0 likes
Dan Dzina

Can Ring Central recordings be enabled for 2 channel audio (where the 2 sides of a call are on isolated channels L/R or otherwise?)

Also, can the sampling rate be improved to a higher rate than 8000hz?

We are trying to determine if we can support a solution that currently uses 2 channel recordings @22,050hz from Twilio with a RingCentral recording or if the solution will have to stay on Twilio.

1 Answer
answered on Feb 3, 2020 at 12:12pm  

Hi Dan,

2-channel audio recording is still as a plan and upcoming (I have no due date though). For the sampling rate, I believe that right now, it is automatically set to either 8kHz or 48kHz when handshaking based on the connection bandwidth.


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