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ringcentral35 avatar image
ringcentral35 asked ·

KPI Dashboards

Do you have any integrations with Dashboards services like  https://www.geckoboard.com to show KPI's like number of calls, Minutes, etc, in this case from Ringcentral ?
analyticsreportingappsdashboard
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benjamin-dean answered ·
Not currently, but there are more than one of the apps in the RIngCentral App Gallery which do offer these types of reporting services as part of their services ( https://developers.ringcentral.com/app-gallery.html#/apps).

Additionally, you could use the API resources such as Call-Log, Push Notifications, Message, and other resources of the RingCentral API to capture this into your own dashboard solution (we've had many customers who have done this for themselves successfully).
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stan-katsyuk8667 avatar image stan-katsyuk8667 ·
Hi Benjamin, 

I am specifically in the need to capture the following from the dashboard:
1. Incoming call# (Basically I need to know of any value > 0)
2. Priority line callers vs standard line (I want to know when a call is coming in from a specific extension vs main support number)
3. Service Level % (I want to have a way to tell when above/at or below the SL% defined)

Any idea if those are part of any API? I searched and couldnt find anything. 
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John Wang avatar image John Wang ♦♦ ·
We have an out-of-the-box dashboard service called Live Reports which you can learn more about below:

https://netstorage.ringcentral.com/datasheets/contact_center_live_reports.pdf

For something other than that, you may need to create your own dashboard which our customers do.

You can get the incoming call # and may be able to derive priority vs. standard line by called number from our presence events. Then you could you use that to power a dashboard, either building one from scratch or using a service like Geckoboard.

If you can tell us how you determine Service Level %, we may be able to help come up with something here too.
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stan-katsyuk8667 avatar image stan-katsyuk8667 ·
Hi John, 

Thanks for the reply. Does the Live Reports have an API that I can use for some RESTful integration?

My goal is integrate some of the functions with an arduino 
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John Wang avatar image John Wang ♦♦ ·
Live Reports does not have an API today but we are considering providing event data that could be used.

What do you want to do with the Arduino?
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stan-katsyuk8667 avatar image stan-katsyuk8667 ·
I want to have a way to notify those in a call center that a call is in the queue waiting to be answered. I also want to update the status of the SL%. 

Feel free to email me at stan.k@atlona.com for more info. I have the logic worked out, I just need access to the data via API (or other methods if you can suggest them). 

Thank you, 
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