News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
Using RingOut for "Let us Call you Back" functionality
Tags: ringout, ringout api
Feb 5, 2021 at 8:31am   •   2 replies  •  0 likes
Muhammad Anwar

We are using the ring central RingOut API. We want to implement a "Let us give you a free call" feature on our website such that when a customer leaves his phone number on our website he should be ringed through call out API and made enter to the call queue to be received by our sales agents.

I implemented this but the problem is that, since RingOut calls the caller first (our call centre), the 4-second call queue greeting is played to ring out first from our call queue greeting, and by the time customer picks up the phone, the greeting has already finished or is halfway completed, as it got played to RingOut. The greeting contains an important message which is "all calls are recorded for training purposes". Is there a way to configure this such that, greeting only plays when customer itself picks up the phone?

We cannot hardcode a delay as we do not know how long the delay should be. For example, we can add a minimum delay to be of 3 seconds, which is the exact amount of time RingOut takes to connect a customer. What happens if the customer answers at 6 seconds. He will again miss half the recording. The only way he will listen to the full recording is when he picks up the phone as soon as his phone rings.

If we increase the delay to more than 6 seconds. What if the customer immediately answers the phone, he will not listen to the recording at all as it was supposed to play later (at 6th second)

Please help

2 Answers
answered on Feb 5, 2021 at 8:53am  

Hi @Muhammad Anwar, you can submit this post as a feature request in our Ideas Portal. Please go to

on Feb 5, 2021 at 12:14pm   •  1 likes

I don't think this is an idea. It is a technical question around using and handle RingOut API.

answered on Feb 5, 2021 at 12:16pm  

Can you check if swapping the from and the to number to see if that would help?

on Feb 6, 2021 at 6:04pm   •  0 likes

It worked in our case. Thank you :)

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us