I am an admin and cannot find the other users to listen to the calls that they manually recorded. We do not have the automatic recording option with our plan.
Best answer by sarah-6
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Hi @Nate Goff, if you are referring to On-Demand Call Recordings, check this KB Article.
@Mary-Community_Moderator that works to listen to my own extensions calls. But how do I listen to other extensions calls?
@Nate Goff, you must go to your Admin Portal.
@Nate Goff Hello! I recently had this question too to view my users not just my own extension. So I found that on the Online Admin Portal. The automatic call recordings are set to auto-record just 1 extension (mine) so once I updated that to record my other user (see the image). Then from there, I was able to view all call recordings in the admin account under "Reports" > "Call Log" and then the little play button was then available for the calls thereon. 
Great idea, @Sarah Sinanan!
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