question

Nicholas Beatty avatar image
Nicholas Beatty asked phillip-hoffman11555 commented

Need an Update to custom rcmobile URI scheme that works with new RC App (Glip)

The URI rcmobile worked for the Ring Central Phone app but does not work for the RC App. Since the RC Phone app is being retired and replaced by the RC App, this rcmobile URI needs to be updated to work correctly with the RC App. This is a critical problem that needs to be addressed. This rcmobile URI allows for third-party apps to call out using Ring Central. This is a big deal.

Here is the Ring Central link: https://developers.ringcentral.com/guide/voice/uri-scheme

Here is the Cloze link that describes the same code/line that needs to work with the RC App: https://help.cloze.com/help/how-do-i-call-or-text-via-ringcentral-from-cloze

These two lines of code need to work with the RC App STAT!

Making phone calls: rcmobile://call?number=
Texting: rcmobile://sms?number={value}&type=new

uri scheme
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Phong Vu avatar image
Phong Vu answered

Hi Nicholas,

It looks like we haven't defined one for the RC App yet. I will discuss internally and hopefully we will implement it soon.

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Roozbeh Kavian avatar image
Roozbeh Kavian answered bill-fox9520 commented

Thank you, this would help as we have plugins in applications that currently rely on this.

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Have you received any feedback?

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Paula Starr avatar image
Paula Starr answered bill-fox9520 commented

Now that we can't use the RC phone app at all, not having this option is a real problem.

we like to use the rcmobile://sms?=number function to put a link with a phone number in our slack channel that automatically opens the app to text that number

Please advice when this is fixed ASAP


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bill-fox9520 avatar image
bill-fox9520 answered

I agree with Paula and Roozbeh. I need ASAP a solution to this issue. This used to work on desktop and mobile.

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bill-fox9520 answered
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Robert ADMIN Eaton avatar image
Robert ADMIN Eaton answered phillip-hoffman11555 commented

Is there any update on this?

I see in the documentation there is this to place a call:

rcapp://r/{phone-number}

But is there an equivalent to this to send an sms message?

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Not yet. We are working on this still.

So far, only /dial and /call are supported :(

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Anyway to get this to work on Chrome OS? I'm getting "Google Chrome OS can't open this page."

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Phong Vu avatar image
Phong Vu answered

Can you guys do me a favor by giving your company name here. I am collecting customers/users inputs to make my request for supporting URI Schemes higher priority. Thanks

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys