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Nicholas Beatty avatar image
Nicholas Beatty asked ·

Need an Update to custom rcmobile URI scheme that works with new RC App (Glip)

The URI rcmobile worked for the Ring Central Phone app but does not work for the RC App. Since the RC Phone app is being retired and replaced by the RC App, this rcmobile URI needs to be updated to work correctly with the RC App. This is a critical problem that needs to be addressed. This rcmobile URI allows for third-party apps to call out using Ring Central. This is a big deal.

Here is the Ring Central link: https://developers.ringcentral.com/guide/voice/uri-scheme

Here is the Cloze link that describes the same code/line that needs to work with the RC App: https://help.cloze.com/help/how-do-i-call-or-text-via-ringcentral-from-cloze

These two lines of code need to work with the RC App STAT!

Making phone calls: rcmobile://call?number=
Texting: rcmobile://sms?number={value}&type=new

uri scheme
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Phong Vu avatar image
Phong Vu answered ·

Hi Nicholas,

It looks like we haven't defined one for the RC App yet. I will discuss internally and hopefully we will implement it soon.

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Roozbeh Kavian avatar image
Roozbeh Kavian answered ·

Thank you, this would help as we have plugins in applications that currently rely on this.

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Paula Starr avatar image
Paula Starr answered ·

Now that we can't use the RC phone app at all, not having this option is a real problem.

we like to use the rcmobile://sms?=number function to put a link with a phone number in our slack channel that automatically opens the app to text that number

Please advice when this is fixed ASAP


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bill-fox avatar image
bill-fox answered ·

I agree with Paula and Roozbeh. I need ASAP a solution to this issue. This used to work on desktop and mobile.

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bill-fox answered ·
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