Can I see from my Admin account a log of SMS sent by users on our account?
Best answer by gurpreetsingh
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Just updating this old thread as this comes up often on google search. This is for the benefit of new comers to this page.
Yes, since Sept, 2022 we do have capability in admin portal for customer admins to check SMS usage logs. Once admin logs in to https://service.ringcentral.com/, please go to Reports -> SMS logs. You have an option to view up to last 60 days of usage logs on screen, and also can click on download and export sms logs as a CSV for up to 1 year.
Regards
Gurpreet Singh
GPM, RingCentral Platform
Userlevel 2
Thank you @Gurpreet Singh!
What ROLE checkbox controls this if I want give a supervisor access to SMS Logs? I can't seem to create custom role that has the same Reports options that SuperAdmin does. Thanks.
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