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Matanya Fishaimer avatar image
Matanya Fishaimer asked ·

Presence webhook does not work on production

I have created an application on sandbox with Subscription and Read Presence permissions. Created a subscription to listen for inbound calls and send a webhook request to our server. All worked fine in sandbox (i.e called the sandbox number and received the payload as expected). I have graduated the app to production and registered the same webhook, but it doesn't work. I am not getting any hits to the registered endpoint, even though calls are constantly being made to the company

webhookspresencesubscriptions
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Phong Vu answered ·

Do you subscribe for presence event notification at extension level or account level?

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Thanks, yeah, I figured I should subscribe to each extension individually. So I called get extensions first, and then subscribed to all of them by passing them to the `eventFilters` array. Is there a way to subscribe on the account level (passing ~ just subscribes to my extension)?

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Phong Vu avatar image Phong Vu ♦♦ Matanya Fishaimer ·

Yes, if you would like to receive presence event of all extensions under your account, use the account level. Here is the reference

https://developers.ringcentral.com/api-reference/Account-Presence-Event

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Matanya Fishaimer avatar image Matanya Fishaimer Phong Vu ♦♦ ·

Thanks! That's exactly what I was looking for

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