News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Network Unstable Calls Dropped
Tags: network unstable
Feb 26, 2021 at 11:25am   •   2 replies  •  0 likes

Recently we have been receiving this message on our cell phones Network Unstable. And on our deskphone, sometimes the calls don't even come through, they randomly go directly to voicemail. Support wasn't much help. Is anyone having this issue?

on Feb 26, 2021 at 12:57pm   •  0 likes

Hello @esmeralda-diaz, may I know what happened to the case you had with Tech Support?

1 Answer
answered on Apr 28, 2021 at 11:56am  

I had a similar issue where my calls would go through and received but there was nothing on either end and the Network Unstable Message repeatedly further blocked the call. HERE IS WHAT FIXED IT....

On the phone app, go to SETTINGS to PHONE to DIRECT DIAL DATA and switch setting from "Wi-Fi or Mobile Data" to "WiFi or Carrier Minutes". That worked for me.

on Apr 29, 2021 at 8:40am   •  0 likes

Thanks for sharing this work-around, @ZB Investments.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us