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System wide speed dial
Tags: speed dial
Mar 3, 2021 at 11:05am   •   3 replies  •  2 likes
Don Zelenak

Is there a concept of a "system wide speed dial" - I.e numbers we can program in that can be speed dialed from either a soft button on each phone, or dialing a special code (I.e. dialing "*1" from any phone on the platform would call a number we have defined in the system?)

on Mar 3, 2021 at 12:36pm   •  0 likes

Hello @Don Zelenak, for feature requests, please submit it in our Ideas Portal here.

2 Answers
answered on Apr 1, 2021 at 2:14pm  

You can create a queue, close it for all hours save for 15 minutes on a day you won't need the speed dial (say, Sunday from 2am - 2:15am) -> Call Handling and Forwarding -> After Hours -> Forward to external number -> enter the number.

There is a limit of 100 call queues per account, so this may not work if you have multiple in use queues and/or over 100 #s you need as speed dials.

answered on Apr 1, 2021 at 2:42pm  

This is actually a brilliant idea (Speed dial with a defined number) . This will actually save time in calling most frequent or emergency numbers. But as per I am concern its still not there in the system. If you can create this as an idea on idea portal, I think RC team can look into this as a future implementation.


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