question

ia8853 avatar image
ia8853 asked ia8853 answered

"User associated with RC extention is not found" for /glip/groups API call

I am randomly getting "User associated with RC extention is not found" for /glip/groups API call. Sometimes, when it succeeds, it does not return list of all groups/teams in the Glip.


extension
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

2 Answers

embbnux-ji2 avatar image
embbnux-ji2 answered
Hi, IA. Did this happen when you click 'Add to Glip'? Server need time to create new extension for bot.
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ia8853 avatar image
ia8853 answered
How much time does it take? I noticed that newly created groups are not visible to API even after several hours.
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys