question

Ceara Goodnow avatar image
Ceara Goodnow asked mary-community-moderator commented

Share Screen Minimized

When sharing screens, participants only see "Share Screen Minimized" when the window is in fact maximized. I have tried to switch screens, closing all other windows, and sharing only the app. This happens to users in our organization while they are sharing, they have no idea participants can't see the screen until someone else speaks up.

ringcentral appscreen share
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Hello @Ceara Goodnow, are you using RingCentral Video or RingCentral Meeting?

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Ceara Goodnow avatar image Ceara Goodnow mary-community-moderator ♦ ·

Hi @Mary-Community_Moderator, I am using RingCentral Video.

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Hello @Ceara Goodnow, are you using Windows?

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I am also having this issue, was a solution found?

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Eric, please coordinate this issue with our Tech Team. You may create a case here. All of our Support numbers can be found here as well.

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