question

James Graham avatar image
James Graham asked ·

Refresh tokens- do they seriously expiry after 1 week?

We are polling call logs and extension data in our App.

We have noticed that the refresh tokens expiry after 7 days. What this means is that the customer must login and re-authenticate every week for the integration to continue working.


Is this the customer experience RingCentral expect?

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Phong Vu avatar image
Phong Vu answered ·

A refresh token expires in 7 days! But every time you use the refresh token (while it is still valid) to get a new access token, the system will return a new refresh token and that token is again will expire in 7 days since the time it is issued. Thus, if your customer use your app at lease once a week, he/she does not need to relogin.

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That's more like it- the docs are not clear enough in this regard!

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