Gavin Lane avatar image
Gavin Lane asked mary-community-moderator commented

RingCentral SMS Limits

My understanding is that with the RC SMS feature, a user can text a client/customer and it will come from that specific user's direct number.

We are a law firm that screens ALL calls coming into our attorney's phones. We want our attorneys to be able to text their clients, but do not want the clients to be able to call that number back. Has anyone solved a similar problem?

I was thinking that maybe any inbound call to the attorney's number from out of office could be forwarded to the operator but I am not sure how to do that. Also open to other solutions. Thank you!

sms and text messaging
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Gavin Lane, does the attorney has an own user extension?

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Gavin Lane avatar image Gavin Lane mary-community-moderator ♦♦ commented ·

Yes. Each user (including staff and attorneys) have their own user extensions and direct numbers

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mary-community-moderator avatar image mary-community-moderator ♦♦ Gavin Lane commented ·

And to clarify, you want calls from this user to be forwarded to the operator on after hours?

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