question

Gustavo Gonzalez avatar image
Gustavo Gonzalez asked Phong Vu edited

SmsSender feature not available

Hi, I'm getting this response from the service

Unhandled exception. System.AggregateException: One or more errors occurred. (One or more errors occurred. (Response:

StatusCode: 403, ReasonPhrase: 'Forbidden', Version: 1.1, Content: System.Net.Http.HttpConnectionResponseContent, Headers:

{

Server: nginx

Date: Thu, 18 Mar 2021 16:43:12 GMT

Connection: keep-alive

RCRequestId: 079f0f6c-8809-11eb-8087-005056bbf8c9

RoutingKey: SJC11P01PAS01

X-Rate-Limit-Group: medium

X-Rate-Limit-Limit: 40

X-Rate-Limit-Remaining: 39

X-Rate-Limit-Window: 60

Content-Type: application/json; charset=utf-8

Content-Length: 211

Content-Language: en-US

}

Content: {

"errorCode" : "FeatureNotAvailable",

"message" : "Phone number doesn't belong to extension",

"errors" : [ {

"errorCode" : "MSG-304",

"message" : "Phone number doesn't belong to extension"

} ]

}



If I use extension 101, I can't log in with my account (since it's 102) but when I log in with 102 I get this weird thing.

This is sandbox.


api sms
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Phong Vu avatar image
Phong Vu answered

Your sandbox main company number?

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Cote_Business Systems avatar image
Cote_Business Systems answered Phong Vu edited

Note that when you are using your sandbox for testing, you have to use the sandbox phone number and extension - you cannot use any of your live phone numbers or extensions.

2 comments
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This is not applied to sending SMS message. It needs a direct number or a digital line. Main company number should be SMS provisioned too and can be used with the extension it's associated with (via IVR setting).

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fixed, sry

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys