question

david335384040 avatar image
david335384040 asked tak-it1 commented

Extension with no External Calling

New to this...

How do I set up an extension on a handset in a common area/room so that the extension can only dial to other extensions. The extension does not need outside dialing.

Thanks,

ft.

extension
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This feature is not available, David. But there's an almost similar phone feature that might meet your needs. Go to our Support site at https://support.ringcentral.com/ and search for article Hot Desking Overview | RingCentral. To set it up, you need to contact your Account Manager.

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hmm... but Hot Desking allows different users to log into a common phone.

I need this handset to be permanently logged in, but active only for calls to other extensions.

It sounds like this is not possible?

Must I buy a digital line, set for Hot Desking, with a dedicated user account? I do not need any outside calling.

Thanks,

ft.



PS. Extra info... the handset is on a production line, so line operator can make calls to internal supervisors, raw-material pickers, etc.

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Right, this isn't possible, David. Yes, Hot Desking is setup to a user that has a Digital Line, which will include outside calling.


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tak-it1 answered

You would simply need to create a custom Role (depending on your version) and only enable "internal calls" in the policies tab.

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david335384040 avatar image
david335384040 answered tak-it1 commented

thanks.

does this require a digital line?

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