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Extension with no External Calling
Tags: extension
Mar 31, 2021 at 3:49pm   •   4 replies  •  0 likes

New to this...

How do I set up an extension on a handset in a common area/room so that the extension can only dial to other extensions. The extension does not need outside dialing.



on Apr 1, 2021 at 7:41am   •  0 likes

hmm... but Hot Desking allows different users to log into a common phone.

I need this handset to be permanently logged in, but active only for calls to other extensions.

It sounds like this is not possible?

Must I buy a digital line, set for Hot Desking, with a dedicated user account? I do not need any outside calling.



PS. Extra info... the handset is on a production line, so line operator can make calls to internal supervisors, raw-material pickers, etc.

on Apr 1, 2021 at 8:28am   •  0 likes

Right, this isn't possible, David. Yes, Hot Desking is setup to a user that has a Digital Line, which will include outside calling.

on Apr 1, 2021 at 7:26am   •  0 likes

This feature is not available, David. But there's an almost similar phone feature that might meet your needs. Go to our Support site at and search for article Hot Desking Overview | RingCentral. To set it up, you need to contact your Account Manager.

2 Answers
answered on Apr 1, 2021 at 11:34am  


does this require a digital line?

on Apr 1, 2021 at 1:50pm   •  0 likes


answered on Apr 1, 2021 at 9:49am  

You would simply need to create a custom Role (depending on your version) and only enable "internal calls" in the policies tab.


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