question

Nat Truitt avatar image
Nat Truitt asked Nat Truitt commented

shared text

I would like to have a shared text line (same as my main phone number) on every users application. Or have multiple operators that are assigned to a text phone number.

sms and text messaging
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"Shared text line", and"text phone number", what is this? Do you mean a shared number which multiple users can send SMS messages?

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Phong Vu avatar image
Phong Vu answered

No, standard (P2P) SMS number is personal number. This means that a number need to be assigned to an extension and only that extension (the number owner) can use the number to send/receive SMS messages. We support A2P (High Volume) SMS numbers, but right now, it is in beta stage and still requires the number to be assigned to an extension similar to the standard SMS number requirement. In the near future, A2P SMS numbers can be shared with multiple users via admin settings. Similar to the way you setup a call queue.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys