How can a call queue member access and manage the voice mail messages left on call queue voice mail box?
Can a member manage the vm's from the RingCentral windows client?
and/or Web Client?
As Call Queue manager with full access we can see and manage the vm from the web client but can do from the desktop client?
There are two ways on how a member can access call queue voicemails.
1. You can provide the call queue credentials on the member so he/she can have it logged in on the RingCentral app.
- Go to Support site and search Activate a RingCentral Call Queue to learn how to setup call queue login password.
2. As an admin, you can add multiple member's email address for voicemail notifications with attachments.
- Go to Support site and search Update Call Queue Messages and Notification Settings on the RingCentral Online Account
Note: Make sure to enable "Include attachment with email" to listen voicemails attached on the notified email.
There is no shared mailbox at this time - I believe there is a beta version you can opt into but don't hold me to that.
There are 2 ways that I find simplest for most users:
Obviously shared VM would be the better solution, but we'll wait for that to get added.
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