News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Prioritizing Call Queues
Tags: call queue, call queues, prioritizing voice traffic, call priority, prioritizing call
Apr 8, 2021 at 10:29am   •   1 replies  •  0 likes
Katelyn Hamm

We would like to be able to give each call queue a priority level. For example, if a caller has been waiting for 3 minutes and is in call queue #3, we would like this call patched through to one of our agents before a caller in Call Que #1 or #2.

I would like to be able to have a feature to where is a caller is in a specific call queue no matter what that call would get prioritized. For example, a caller in call queue 3 would get run through to an agent before a caller in call queue 1

on Apr 8, 2021 at 10:57am   •  0 likes

Hi Katelyn, we appreciate your suggestions. Please add this in our Ideas Portal at

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us