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Prioritizing Call Queues
Tags: call queue, call queues, prioritizing voice traffic, call priority, prioritizing call
Apr 8, 2021 at 10:29am   •   1 replies  •  0 likes
Katelyn Hamm

We would like to be able to give each call queue a priority level. For example, if a caller has been waiting for 3 minutes and is in call queue #3, we would like this call patched through to one of our agents before a caller in Call Que #1 or #2.


I would like to be able to have a feature to where is a caller is in a specific call queue no matter what that call would get prioritized. For example, a caller in call queue 3 would get run through to an agent before a caller in call queue 1

on Apr 8, 2021 at 10:57am   •  0 likes

Hi Katelyn, we appreciate your suggestions. Please add this in our Ideas Portal at https://ideas.ringcentral.com/.



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