question

Christine Sliva avatar image
Christine Sliva asked Christine Sliva commented

delete call log

After deleting call log, missed calls are still being displayed on phone panel.

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missed calls
1618334836779.png (32.4 KiB)
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Hi Christine, may I know which phone panel are you referring?

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Christine Sliva avatar image Christine Sliva mary-community-moderator ♦ ·

Desk phone - poly

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Try to reboot your phone to make sure that it syncs.

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Christine Sliva avatar image Christine Sliva mary-community-moderator ♦ ·

Just found out that the desk set and app do not communicate when deleting the call history from the app. Steps to clear from my desk phone; press the down arrow; Toolbar on phone will display options (Dial - Info - Type - More). Select More - Toolbar on phone will display (Clear - Sort - More). Select Clear - This will give you the option to Clear All Calls - Missed Calls - Received Calls - Placed Calls - Displayed Calls.

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Thanks for sharing this information, Christine.

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