Erik Haus avatar image
Erik Haus asked mary-community-moderator commented

Please enable stereo call recordings


We (Medallia) are a partner with RingCentral, building an integration. We are planning on downloading call recordings for transcription and analysis. Craig Chan (PM team at RingCentral) that we need to request to have stereo call recordings made available (for RingCentral Engage).

We have sent email to Vasanth Matamudra, but have not heard back.

Would you be able to enable this for us?



call recordingEngage Digital and Engage Voice
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Anirban avatar image Anirban commented ·

For any new feature request, please create an idea here:

RC team will review the idea and may implement in future version

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mary-community-moderator avatar image mary-community-moderator ♦♦ Anirban commented ·

Thanks @Anirban!

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