question

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PRIDE Administrator asked Phong Vu answered

Faxes sent, and confirmation received, the receiver states they did not receive anything

I have received 2 faxes this morning saying that they didn’t receive my requests. I have calls in to each person and a supervisor at the company we sent the faxes too.

Aside from today, we’ve had 4 other faxes that were not received by other companies. However, we do get a transmission result stating fax was sent.

fax
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1 Answer

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Phong Vu answered

Did you send from the RC app or from your own app? If from your own app, can you read the fax message status from the message store?

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys