question

Ignacio Macias avatar image
Ignacio Macias asked mary-community-moderator commented

Whisper in IVR,Could I set up a whisper in the IVR selection?

Imagine I have a IVR menu redirected all to the same extension, but when the extension pick up the phone I want that the person hear a whisper informing from where selection come the incoming call.

Example:


For promotion 2x1 press 1. --> Ext. 102

For promotion 30% discount press 2. --> Ext. 102

For sales press 3. --> Ext. 102


When the extension pick up the phone they may hear.

The customer want 2x1 promotion

or

The customer want 30% discount

or

The customer have a sales inquiry.


We could do it with our previous Asterix VoIP server but I cant find the option here in RingCentral.

Thanks.

,

Imagine I have a IVR menu redirected all to the same extension, but when the extension pick up the phone I want that the person hear a whisper informing from where selection come the incoming call.

Example:


For promotion 2x1 press 1. --> Ext. 102

For promotion 30% discount press 2. --> Ext. 102

For sales press 3. --> Ext. 102


When the extension pick up the phone they may hear.

The customer want 2x1 promotion

or

The customer want 30% discount

or

The customer have a sales inquiry.


We could do it with our previous Asterix VoIP server but I cant find the option here in RingCentral.

Thanks.

ivrcontact center
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@Ignacio Macias , this feature is not available with RingCentral. Your suggestions matter to us. Kindly submit a feature request in our Ideas Portal at https://ideas.ringcentral.com/. Our Product Developers are open to improvements.

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