Question

need call transfer to allow caller/transferee to stay on call


Is there a way to have the caller, transferee and call transferring to all be connected on the call and when transferee has finished can hang up and call still be active?


2 replies

Userlevel 1

Are you looking for a solution to do that using RingCentral apps or using the platform API?

Using the app, while on a call, you can click the Add (+) button, which allows you to make a new call to a new party, then you can merge the call so 3 parties can be on the same call.

screen-shot-2021-05-05-at-70713-am.png


If you want to do this using API, you can use the bridge call party API to merge the calls, provided that, you have got the calls' session Ids and party Ids properly.

if i hangup after the caller and party transferred to are connected, the call disconnects. we need to stay on the line for the call but after all information is given to transferred party hang up to receive other calls

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