question

Cara Moore avatar image
Cara Moore asked Cara Moore commented

need call transfer to allow caller/transferee to stay on call

Is there a way to have the caller, transferee and call transferring to all be connected on the call and when transferee has finished can hang up and call still be active?

phone
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Phong Vu avatar image
Phong Vu answered

Are you looking for a solution to do that using RingCentral apps or using the platform API?

Using the app, while on a call, you can click the Add (+) button, which allows you to make a new call to a new party, then you can merge the call so 3 parties can be on the same call.

screen-shot-2021-05-05-at-70713-am.png


If you want to do this using API, you can use the bridge call party API to merge the calls, provided that, you have got the calls' session Ids and party Ids properly.


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Cara Moore avatar image
Cara Moore answered Cara Moore commented

if i hangup after the caller and party transferred to are connected, the call disconnects. we need to stay on the line for the call but after all information is given to transferred party hang up to receive other calls

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Then you have to perform a call warm transfer. But in that case, the callee party will be disconnected automatically after the call is transferred.

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thank you Phong for your response. i guess the system is not capable of handling this feature.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys