question

Ignacio Munoz avatar image
Ignacio Munoz asked Anirban answered

Error Code WAP-100 "Authentication cookie is not presented in request!",Error Code: WAP-100 "Authentication cookie is not presented in request!"

When clicking to access the Online Account Portal we continue to het the following error. This happens with any account that is logged in, even with Super Admin access.



{  "errorCode" : "WAP-100",  "message" : "Authentication cookie is not presented in request!",  "errors" : [ ] }
,

When trying to access the Online Account portal, we continue to get this error regardless of which account is logged in and trying to access it, even with super admin account privilege.

{  "errorCode" : "WAP-100",  "message" : "Authentication cookie is not presented in request!",  "errors" : [ ] }


errors
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Hi @Ignacio Munoz, please reach out to Customer Support so they can check on it. You may create case online or call the hotline at 1-888-898-4591.

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1 Answer

Anirban avatar image
Anirban answered

Can you clear your browser cache and try again.

Hope that will help.

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