robin12 avatar image
robin12 asked Kyle Heney commented

Time Zone default on meetings invitation

When I schedule a video meeting on the new Desktop App, it defaults to UTC-05:00 America/Bogata.

Is there a way for it to template to UTC-5:00 US/Eastern? It is ridiculous that I have to change the time zone every time I set up a meeting.

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Looks to be RingCental Video Meetings. This is when I try to schedule from the new Desktop App.


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1621432641684.png (112.1 KiB)

Thanks for clarifying. It shows on your screenshot that it is for RingCentral Meetings. Let me confirm this with the Product Team, and I'll get back to you on this.

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shannon-maggs2239 avatar image shannon-maggs2239 mary-community-moderator ♦♦ ·

Actually, I believe that is Ring Central Video, not Ring Central Meetings.

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@Mary-Community_Moderator I submitted a ticket for this issue. I submitted my ticket on July 9 - 13153542 , and have received no response.

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@robin12, is this for RingCentral Video or RingCentral Meetings?

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I'm following this - we are having this same issue and my CEO is beyond frustrated.

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Hi @shannon-maggs, this should pull from your computer's settings. If it's not, we'd suggest opening a case in the event that there is a bug. This helps our engineers and product teams do some troubleshooting to identify if there is indeed an issue. Feel free to shoot us an email with your case number, and we'll keep our eye on it for you.

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shannon-maggs2239 avatar image shannon-maggs2239 mary-community-moderator ♦♦ ·

No, it's not pulling from the computer settings because they are set correctly. I see someone else submitted a case just this month too. I'll open one as well.

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@shannon-maggs Ring Central is saying it is a new feature, and we need to wait until sometime later this year for it to be ready.

I have a similar challenge, and needing to constantly remember to change the time zone is frustrating.

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