question

mojo-networks2015 asked May 17, '16 jitender-kumar commented Mar 1, '18

RingCentral integration with Salesforce Lightning

Feature Request - RingCentral integration with Salesforce Lightning

When will this be available? Is there a timeframe?

integrations

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benjamin-dean answered May 23, '16

There is not a timeline for an integration with Salesforce Lightning at this time.

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christopher-mcguire2851 answered Aug 16, '16

This is high on my list of wants.
Any update on timeline?

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jonathan-clark783 answered Sep 29, '16

Any updates on this? We are going live with lightning soon as I imagine many Salesforce customers will be and without this we will be forced to switch to something else.

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erik-olson4521 answered Mar 9, '17

Is there still no time table for this? Our users user both RingCentral and SalesForce extensively and we would really like to be able to use the Lighting UI and its beneftis.

Thanks

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paul-dandy answered Oct 9, '17

Hey, Erik.

I'm using Tenfold to integrate RingCentral and our CRM, but I saw that it works with Salesforce Lightning UI + RingCentral, as well. Here's a snippet for your reference:

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jitender-kumar answered Oct 9, '17

Hello Paul, Erik

RingCentral's official Salesforce App is now available in AppExchange. It supports both Lightning and Classic in one single package

https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000EORsjUAH

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paul-dandy answered Oct 16, '17

Thanks for the update, Jitender Kumar! Already finished watching the demo, will check out the reviews by the end of the week, it's been pretty busy.

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uchost4052 answered Mar 1, '18 jitender-kumar commented Mar 1, '18

Support is telling me it doesn't work for Lightning and to use classic. No information when and if it will get fixed. Any more information from the past four months? All feedback pro and con welcome.

5

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uchost4052 · Mar 01, 2018 at 05:15 PM

Or if stable what environments do you see it failing in and what do we need to address?

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jitender-kumar · Mar 01, 2018 at 06:28 PM

Hello UCHost,
RingCentral for Saleforce do support Lightning and classic already. Please send you case# in private message, we will find out why you were not communicated properly

Here is our AppExchange App listing
https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B5WKqEAN

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uchost4052 · Mar 01, 2018 at 06:53 PM

Thanks Jitender. Will do as two support people have told me this as well as an unhappy customer.

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uchost4052 · Mar 01, 2018 at 06:54 PM

How do I private message you?

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jitender-kumar · Mar 01, 2018 at 07:13 PM

I sent an email to email ID on your profile, Please reply back.

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys