Haydee FrontDesk1 avatar image
Haydee FrontDesk1 asked . . commented

Avoid Fax Notifications on Desk Phone.

Our team is getting overwhelmed when they receive a fax notification on their "Desk" phones. We know we can change the notifications to mark it as "read" in Ringcentral Inbox but how to avoid getting any FAX notification on Desk phone? We are fine with just Email notification.

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Anirban avatar image Anirban commented ·

Though not sure but have tried the following:


In your online portal account, under Notification section of user, you will have the option to select Notification with email and not selecting any other option will avoid other notification type. example deselect notification by SMS. That might help you.

Have you tried that?

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. . avatar image . . Anirban commented ·

I tried this and it doesn't work

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. . avatar image . . commented ·

I am having the same issue. Its ridiculous because we get between 50-80 faxes a day and my yealink wireless phone cannot be filling up every 2-3 days. Something must be done from the engineering team where it gives us the option to disable this if we want! How can I escalate this to the engineering team to work on it fast. I get tired of having 40-50 voicemail messages on my phone. And in between the those messages, we have real messages that patients leave us so I have to comb through every single message to filter out real messages from these notifications of faxes. This is CRAZY!!

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Andy Anderson avatar image Andy Anderson . . commented ·

I could be wrong but I believe this could be resolved by creating a separate box for the faxes to go through. You could still setup fax notifications within this second box but they would not be stored in the same bucket as the voicemails which is what is causing the frustration. I believe RC support should be able to configure something like this for you

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