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Cannot log into RingCentral App or Admin with my developer account

  • 15 June 2021
  • 2 replies
  • 825 views

I always receive the following error when logging into the admin portal or the application. Since this is a developer account, aren't I the admin? Should I be setting something somewhere? I can't see where.

"Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions."

I can log into my developer console, build application, etc. I just can't log into the user part of the account. I need to do that in order to set my fax default values.

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Best answer by Phong1426275020 15 June 2021, 17:33

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Userlevel 1

Sandbox service web server is https://service.devtest.ringcentral.com

And you need to login with your sandbox user credentials. NOT the login credentials of your developer portal.

Thanks. I thought I was doing that by clicking on the link on my link on my developer page.

Now that I am in, I still have issues. I am trying to change my default fax values, but when I press Save I receive an Alert that says "JEDI Error."

Any idea as to what that might be?

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