News and Announcements

Learn the latest on RingCentral and the Community.

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254 Questions

Mary-Community_ModeratorCommunity Manager

Shape Our Community: Share Your Thoughts for the New RingCentral Community Platform!

Welcome to the New RingCentral Community!We're thrilled to have you join us in this space dedicated to knowledge sharing and collaboration among RingCentral members. This forum serves as a vibrant hub for administrators, end-users, and developers to pose questions and exchange insights with peers who are well-versed in the platform.The Community Team here is committed to ensuring you have seamless access to the tools and information necessary to enhance your team's performance and deepen your understanding of RingCentral products.As we kick off this exciting journey, we would love to hear your thoughts and preferences on what you would like to see and who you would like us to collaborate with to promptly and easily provide you with the information you need. That being said, we’re eager to tailor this experience to best suit your expectations.Who would you like to see here?Are there any specific product experts that you would love to have as part of the community? We’re all ears!What to

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8 days ago

Mary-Community_ModeratorCommunity Manager

published in News and Announcements

Don’t Miss Our Upcoming Community Webinars!

To our motivated and curious community members, don't miss our upcoming webinars! This space is a gateway to an incredible resource designed for you to connect with RingCentral leaders, innovators, and experts who will share insights and dive deep into discussions that are at the forefront of our industry trends and best practices. Here are the links for the upcoming webinars: JULYManaging SMS campaigns (use cases) with more than 49 phone numbersWhat’s New in RingEX, July 2024 AUGUSTNew Development Tier and Sandbox Migration

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8 days ago

BeckyHCommunity Manager

posted in News and Announcements

Upcoming Webinar: RingCentral Contact Center Demo for Recording and Storage Optimization

RingCentral Contact Center We warmly invite you to join our upcoming webinar on Monday, March 11 from 12:00 PM to 1:00 PM EST. Join us for an in-depth session with RingCentral's Customer Care team on optimizing recording and storage in RingCentral Contact Center.During this session, you'll get a chance to see a demo on:- Monitoring performance with screen and voice recording- Managing your Active Storage plan- Preventing unexpected billing chargesDon't miss out on this valuable opportunity to learn and improve your RingCentral Contact Center experience. Kindly register using the provided link below. We look forward to your valuable presence and participation!https://events.ringcentral.com/events/ringcentral-contact-center-recording-storage-optimization-b864e57c-bcd4-4a74-a33b-f7576973e23a/registrationAs usual, if you have inquiries or questions, drop your comments below or email us at Community.Support@RingCentral.comYours truly,The Community Team

4 months ago

Mary-Community_ModeratorCommunity Manager

posted in News and Announcements

Upcoming Webinar: RingCentral Contact Center Demo for Recording and Storage Optimization

4 months ago

BeckyHCommunity Manager

posted in News and Announcements

New & Improved Ideas Portal - Coming March 2024

The RingCentral Ideas Portal has grown in use and with this increased usage and volume of new ideas, a new portal has become necessary. The Community Team wants to ensure our customers can connect their valuable feedback with RingCentral product teams in the most efficient and meaningful way. Starting February 25th-29th, the Ideas Portal will be offline as we transition to our new platform. The anticipated downtime for this is 4 business days, with our brand-new portal becoming available on March 1st. During this downtime, our Ideas Portal and Community are available at ideas@ringcentral.com to answer any questions about this transition. Our new portal will have enhanced navigation that allows you to submit feature requests in a dedicated forum for the products that you use every day! Things will look and feel a little different, but your experience will remain the same. And don't worry - your ideas and votes are being transferred to this new portal and will be available when you l

5 months ago

BeckyHCommunity Manager

posted in News and Announcements

New & Improved Ideas Portal - Coming March 2024

5 months ago

Mary-Community_ModeratorCommunity Manager

posted in News and Announcements

Webinar Alert! Tackling Reporting & Analytics

Reporting & AnalyticsThe Customer Care team wants to help you gain insights in real-time, make decisions, and take action with RingCentral MVP Analytics.Join us for a webinar designed to help your business thrive using these tools that are real game changes. The friendly Customer Care team will show you how to customize your dashboards and identify issues quickly and accurately so that you can focus on what matters most. Additionally, you'll receive alerts and subscriptions delivered right to your inbox, so you never miss a beat! If you would like to attend on Thursday, February 22, from 12:30 PM to 1:00 PM EST, register for the webinar, and simply click on the registration link provided below. We would be thrilled to have you there! https://events.ringcentral.com/events/get-the-most-out-of-ringcentral-reporting-analytics-36b1072f-ec8b-4be6-ad88-9c39a1635aaa/registration?utm_campaign=Community&utm_source=CommunityAs usual, if you have inquiries or questions, drop your comme

5 months ago

Mary-Community_ModeratorCommunity Manager

posted in News and Announcements

Webinar Alert! Tackling Reporting & Analytics

Reporting & AnalyticsThe Customer Care team wants to help you gain insights in realtime, make decisions, and take action with RingCentral MVP Analytics.Join us for a webinar designed to help your business thrive using these valuable tools that are real game changers for teams. The friendly Customer Care team will show you how to customize your dashboards and identify issues quickly and accurately so that you can focus on what matters most. Additionally, you'll receive alerts and subscriptions delivered right to your inbox, so you never miss a beat! If you would like to attend on Thursday, February 22, from 12:30 PM to 1:00 PM EST, register for the webinar, and simply click on the registration link provided below. We would be thrilled to have you there! https://events.ringcentral.com/events/get-the-most-out-of-ringcentral-reporting-analytics-36b1072f-ec8b-4be6-ad88-9c39a1635aaa/registration?utm_campaign=Community&utm_source=CommunityAs usual, if you have inquiries or questio

5 months ago

Mary-Community_ModeratorCommunity Manager

posted in News and Announcements

RingSense for Sales Webinar - Making the Most of Customer Interactions!

Customer Care Webinar:RingSense for SalesHigh-quality call insights, coaching, and analytics with AI-driven intelligence.Hey there! Want to know more about RingSense for Sales? The awesome folks over at RingCentral's Customer Care team have got you covered. With RingSense, you can make the most out of every customer interaction with secure, customizable, and optimized conversation intelligence that's deeply integrated with your CRM. It's a great way to boost your sales game!Join us on Monday, February 12, 12:00 PM - 12:30 PM MST, and experience the benefits of RingSense for Sales with a comprehensive demonstration. This innovative solution offers the following advantages:Automate your workReveal hidden valueEvolve your peopleDon't miss out, register below!https://events.ringcentral.com/events/ringsense-for-sales/registration?utm_campaign=Community&utm_source=CommunityIf you have questions, reach out to The Community Team here in the comments or at Community.Support@

5 months ago

Mary-Community_ModeratorCommunity Manager

posted in News and Announcements

RingSense for Sales Webinar - Making the Most of Customer Interactions!

5 months ago

Mary-Community_ModeratorCommunity Manager

posted in News and Announcements

Smooth Sailing: A Step-by-Step Guide to Submitting Your Porting Request

The porting process refers to the transfer of a phone number from one service provider to another. When you decide to port your number, you're essentially moving your phone number from your current service provider to a new one. This process can take anywhere from a few hours to a few days, depending on various factors, such as the complexity of the transfer and the policies of the service providers involved. We have prepared a comprehensive article to guide you through the process of porting in or porting out your numbers with ease. Verify your number's transfer eligibility by using this tool: https://support.ringcentral.com/porting/submit-order.html#portability-check* For US & Canada MVP customers only. Submitting your local order: https://support.ringcentral.com/porting/submit-order.html#order-submission-steps-localSubmitting your toll-free order: https://support.ringcentral.com/porting/submit-order.html#order-submission-steps-toll-freePorting more than 100 numbers? See

6 months ago

Mary-Community_ModeratorCommunity Manager

posted in News and Announcements

Set your Call Forwarding Rules for the Holiday

‘Tis the season to be jolly and ensure your customers are jolly too! The holidays are just around the corner, and you might still need to stay connected with work calls and emails. But, let's be honest, who wants to be bothered by work calls during a fun-filled holiday celebration with family and friends? Not you, right? With RingCentral, you can easily customize your call forwarding options and enjoy your time off without any interruptions.Have the flexibility to create custom rules that can route calls based on the incoming caller ID, the number dialed by the caller, or even the date and time of the call. You can choose to ring devices, forward calls to voicemail, a coworker, an external number, call queue, announcement, IVR menu, or any other destination that suits your business needs. These custom rules can be easily configured using the RingCentral desktop, web, and mobile apps, as well as the Admin Portal. Learn more about this in our KB article Creating a custom rule.

7 months ago

Mary-Community_ModeratorCommunity Manager

posted in News and Announcements

Set your Call Forwarding Rules for the Holiday

7 months ago

Mary-Community_ModeratorCommunity Manager

posted in News and Announcements

RingSense: An AI-Driven Platform

By leveraging AI, RingCentral's RingSense platform enables organizations to gain valuable insights from conversation data using voice and natural language processing. RingSense is an AI-powered platform that utilizes conversational intelligence to analyze conversations and provide meaningful information about customers, sellers, buyers, and contact center agent performance, as well as trends and other valuable information.RingSense offers a diverse range of products and services that can cater to your unique business requirements. RingSense for SalesRingSense for Sales analyzes interactions between salespeople and their prospects and generates summaries, insights, and performance measures that help increase sales efficiency. It also provides sales leaders with visibility to help them better train, coach, and drive their teams to greater levels of success.Additional Resources: Intro to RingSense for Sales RingCentral Launches RingSenseRingSense Q3 EnhancementsRingSense CanadaRingSen

7 months ago

Mary-Community_ModeratorCommunity Manager

posted in News and Announcements

RingCentral Events is now officially launched globally!

RingCentral recently announced the global availability launch of RingCentral Events, it is our latest event solution that streamlines the process of creating highly engaging yet professional-looking experiences. Our solution goes beyond online hosting, providing support for any event you can imagine, including virtual, hybrid, and on-site experiences. There are a lot of features that come with this solution, which make it an all-inclusive event management platform.You may have questions about RingCentral Events, which is why we've created various types of content to provide detailed information about how this platform works. From user guides and tutorials to case studies and FAQs, our content covers all aspects of RingCentral Events. Please feel free to check out the links below to find the information that you need.AI-powered RingCentral Events: Simplified event management from planning to executionRingCentral Introduces RingCentral Events for Virtual, Onsite, and Hybrid Events5 Q

7 months ago

Mary-Community_ModeratorCommunity Manager

posted in News and Announcements

Routing Company Calls to Multiple Users via Call Queue

What is a Call Queue? Call queues are groups of users or extensions that receive queued calls, which can be answered by the next available group member. Admins can enable a queue overflow to increase the number of calls in a queue. For more details, visit Intro to call queue.BenefitsRouting company calls to a call queue or multiple users can provide a number of benefits for businesses. Here are a few key advantages:1. Improved customer service: When calls are routed to a call queue or multiple users, customers are more likely to receive prompt attention and support. This can help to improve overall customer satisfaction and loyalty.2. Increased efficiency: Routing calls to a queue or multiple users can help to distribute the workload more evenly and efficiently, reducing the likelihood of one employee becoming overwhelmed with calls.3. Better call management: Call queues allow businesses to monitor call volume, track call metrics, and analyze call data to identify areas of improvement

8 months ago

Mary-Community_ModeratorCommunity Manager

posted in News and Announcements

Q4 2023 - MVP App Updates Released in October

In the October 2023 release, RingCentral has introduced an array of exciting new features to enhance your user experience on RC App, RC Webinars, and RC Rooms. These exciting new features have been carefully developed to make your communication and collaboration experience even more seamless, efficient, and enjoyable. Let's delve into these features and discover why they were developed.RC AppBridge Call AppearanceCustomers who need to configure delegation relationships, but have one or more users who prefer touse their deskphone, previously we were unable to use our delegation feature. With BCA, they can mix andmatch a BCA group with users who will use the RingCentral desktop app w/ those that want to usehardphones (or users that would like to be able to use both)Replace "Unknown" with Phone number on active call screenCustomers who start an ad-hoc conference are unable to difference callers if they are “unknown” or notin their contact list. This makes it hard

8 months ago

Mary-Community_ModeratorCommunity Manager

posted in News and Announcements

Q4 2023 - MVP App Updates Released in October

8 months ago

Mary-Community_ModeratorCommunity Manager

posted in News and Announcements

Routing Company Calls to a Specific User Extension: A Step-by-Step Guide

Call Handling is a crucial aspect of any business, and understanding how it works can make all the difference in your communication strategy. Our data shows that this is a popular feature among RingCentral account holders, and it's easy to see why. With the ability to customize call routing based on specific criteria such as time of day or location, businesses can ensure that incoming calls are handled efficiently and effectively.If you're interested in understanding how company call handling works when routed to multiple extensions, let's break down the process together.Configure Company Call HandlingYou'll need to decide how your company phone numbers will handle incoming calls. This is a critical step in setting up your communication strategy and ensuring that your business is reachable to your customers. Let’s focus on how to set up company calls to route on a specific extension. To follow the instructions, visit the KB article Configuring Company Call Handlin

8 months ago

Mary-Community_ModeratorCommunity Manager

posted in News and Announcements

Learn more about RingCentral's Chief Customer Officer - An Advocate for Customers

The new RingCentral's Chief Customer Officer is Akshay Srivastava. He recently marked his 90-day milestone in his new position and remains committed to improving the overall customer experience.If you're interested in learning more about his experience as the new Chief Customer Officer and his plans for enhancing the customer experience, be sure to take a look at the blog linked below.https://www.ringcentral.com/us/en/blog/ringcentrals-chief-customer-officer-advocates-for-customers/amp/

9 months ago

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