The connection sequence for Redtail is as follows, as I am sure you already know. 

Redtail requires users to login directly using the username and password. Therefore, to connect, one just needs to enter their username and password in the provided fields. 

Redtail does not have permissions that block access to integrations independently, and we can see no other mechanism that might account for the error message “Failed to get API Key.” If a user enters an incorrect username/password combination the error they should get is “Failed to register API key.” 

So the team will need to investigate this error and see if we can ascertain why it might be occurring. Here one thing to double-check:

• If you are pasting your password into the field, try typing the password instead

Thank you for getting back to me. I typed in the username and password and am still getting the ‘failed to register API key’ message.  I’m certain about the credentials as I am logged into both Redttail and Ring Central on my phone and computer and am able to use both softwares.

I reached out to our tech service and they feel we’re doing it correctly.

Please let me know what to try next.  Thanks.

Sarah Bennett

@sarah.bennett I think you have done all that you can for right now. I am escalating this to the engineering team to see if there is more information we can gleam about the error from our server logs. I suspect there is a problem with Redtail. 

For the sake of due diligence, you are using the Redtail CRM correct? Redtail also supports the following products:

• Redtail Imaging
• Redtail Email
• Redtail Campaigns
• Redtail Speak

This integration is for the Redtail CRM product only.