We have some users stating that their status is being changed to invisible by itself. The agents are using the RingCentral Desktop app. Is there a timeout period or inactivity period that might automatically change an agents status?
Agent status
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I am not sure but I think the status should turn idle instead of invisible if user is not active on desktop. But there is no timeout setting can be done to configure this.
A gray dot indicates the user is offline or inactive for 15 minutes or more on their app. This is a system-triggered presence but will appear the same as Invisible. You may refer to the KB article at https://support.ringcentral.com/app/users/desktop-web/setting-presence-ringcentral-app-desktop-web.html
SO no matter what agents are going to be set to inactive after 15 minutes?
If the agent is offline or invisible will that remove their ability to receive Call Queue Calls?
This doesn't make sense, how are agents supposed to take calls if the software is taking them offline automatically. These aren't agents who receive call after call .. it's a scheduling call queue which means they may only get Call queue calls 8 to 10 times a day.
Is this in contact center? We're using MVP only. Is it the same in all schemes?
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