We have some users stating that their status is being changed to invisible by itself. The agents are using the RingCentral Desktop app. Is there a timeout period or inactivity period that might automatically change an agents status?
I am not sure but I think the status should turn idle instead of invisible if user is not active on desktop. But there is no timeout setting can be done to configure this.
+1A gray dot indicates the user is offline or inactive for 15 minutes or more on their app. This is a system-triggered presence but will appear the same as Invisible. You may refer to the KB article at https://support.ringcentral.com/app/users/desktop-web/setting-presence-ringcentral-app-desktop-web.html
This doesn't make sense, how are agents supposed to take calls if the software is taking them offline automatically. These aren't agents who receive call after call .. it's a scheduling call queue which means they may only get Call queue calls 8 to 10 times a day.
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