Agent status

Forum|Forum|5 years ago
December 3, 2020
2 replies
371 views

How can you set up additional agent states such as Lunch Break Etc? And it there is a way to make those changes, what report will populate that information?

Best answer by

Hello @Jim Staggs! This feature is not available for a regular office account. However, it is available in our Contact Center accounts. Please see HERE for more info about Contact Center. Thank you!

A

Anonymous

Answer

Hello @Jim Staggs! This feature is not available for a regular office account. However, it is available in our Contact Center accounts. Please see HERE for more info about Contact Center. Thank you!

J

Jim62599397023

Author

The First Step

Thanks

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