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The First Step
April 26, 2019
Question

Filter out specific phone numbers from analytic performance reports.

  • April 26, 2019
  • 2 replies
  • 541 views

We're using the analytic performance reports to gauge our call centers performance. However, we receive a lot of incoming calls from company employee cell phones. We don't want those calls to affect the performance results. Is there a way to flag these phone numbers so they don't affect the performance metrics such as abandoned or missed calls.

    2 replies

    Community Manager
    May 8, 2019
    Hi Arndt, 

    You can filter your report to only complete metrics on external calls: 

    New Participant
    November 2, 2021

    I would like to know if this is possible as well.