Filter out specific phone numbers from analytic performance reports.

Question

We're using the analytic performance reports to gauge our call centers performance. However, we receive a lot of incoming calls from company employee cell phones. We don't want those calls to affect the performance results. Is there a way to flag these phone numbers so they don't affect the performance metrics such as abandoned or missed calls.

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Hi Arndt,

You can filter your report to only complete metrics on external calls:

I would like to know if this is possible as well.

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Jessica H. · Answer

Hi Arndt, You can filter your report to only complete metrics on external calls:

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