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Question

Filter out specific phone numbers from analytic performance reports.

  • April 26, 2019
  • 2 replies
  • 478 views

We're using the analytic performance reports to gauge our call centers performance. However, we receive a lot of incoming calls from company employee cell phones. We don't want those calls to affect the performance results. Is there a way to flag these phone numbers so they don't affect the performance metrics such as abandoned or missed calls.

2 replies

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  • Community Manager
  • May 8, 2019
Hi Arndt, 

You can filter your report to only complete metrics on external calls: 


  • New Participant
  • November 2, 2021

I would like to know if this is possible as well.