Rhonda - just out of curiosity...why are you putting a * in front of all your call queue names?
To keep them grouped. The person from Ring Central that helped us start setting them up suggested it. Sorry, I figured everyone must do it that way then.
I am guessing this must be all of the calls that go unanswered by anyone right?
What is the user with the *in front of the call queue name supposed to be showing in the report?"
It's showing a * because you have almost all of the call queue name set with a * in it's Call Queue Name. These are not necessary and can be removed.
I see that they are just there so alphabetically these are together. I guess I like it that way and will keep it that way since everyone is used to it now.
Thanks for the help though.
Thanks for asking Nathan........Kind of. I did remove all of the * symbols in front of the queue names. Originally our Ring Central team that was helping us set it up had us create the groups as users and we did that to group them together at the top. So the names stayed the same when we switched to using actual call queue groups.
As for the reports and looking at the call queue activity I was concerned and wondering about the user activity that showed as the call queue name. To clarify, those are calls that were missed because no one was able to answer them right? If so, is there a way to see when those calls came in to make sure they were missed during non business hours?
See the attached clip. It concerns me 8 calls came in and it says 8 were missed. When did they come in, why were they missed................
And when you look at "the last 7 days" does that include weekends?
Thank you!!
See clip for what I am referring to. But also I notice names of users in that call queue report that are not in that call queue or any call queue. Why would that be?