What is the benefit of purchasing Live Reports licenses? We have multiple licenses that I was told we needed to have, they are not assigned to anyone but users are still able to access the reporting area along with the Live Report dashboard. I assigned myself a license but am not seeing any difference in functionality with/without a license.
Any additional information would be appreciated.
Thank you
https://support.ringcentral.com/mvp/analytics/live-reports/intro-analytics-live-reports.html
According to the KB article above, having a Live Reports License will give Full Access that lets you make changes to Live Reports, such as adding dashboards, setting privacy, adding or removing dashboard widgets, and changing widget settings.
We have 12 licenses but aren't assigned to anyone. Even with the licenses not assigned we can perform all those tasks that you mentioned. When users log in are they pulling from the license pool? If so, are the licenses only in use when someone is logged into Live Reports?
Thank you
That is understood but can you confirm that only one is needed for the group not multiples?
We were told live reports was a feature and we purchased the feature. It's not worth it to have to pay for each user that needs to be monitored, nor did our salesman mention this in the proof of concept or purchase agreement. I feel like we've been baited.
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