Customers can text our company number, but we can no longer text back from the company number.
Jul 1, 2021 at 5:56pm • 5 replies • 1 likes
Jeremy Saunders
This just started today and we've made no changes to our current setup. I do not really have any more to add that is not mentioned in the title.
Can you offer any advice on what happened?
on Jan 15, 2022 at 5:21pm • 2 likes
My company is also having this same issue, ringcentral doesnt seem to care. I am using both phone and desktop and its the same issue. i end up having to use my personal phone line which is not what we want.
on Jan 15, 2022 at 5:43pm • 0 likes
I agree that RC doesn't care, we have been dealing with this same issue for 4 days now, 2 tickets, 27 reps, no return calls, texts, or emails.
on Jan 16, 2022 at 10:23am • 0 likes
Same problem here... can't speak to anyone.
on Jul 6, 2021 at 7:10am • 0 likes
are you using RingCentral Phone desktop software (logo has a phone in it), if you log under one extension you can do that, however if you use the newer software (Logo has R in it ) you cant use this feature.
Jon
on Jul 2, 2021 at 7:41am • 0 likes
That's strange! I've not heard anything about this type of issue.
I might recommend creating a ticket with Support.
You can create a case HERE.
1 Answer
answered on Jan 16, 2022 at 10:47am
This is a known issue. We ask that you create a ticket to log your issue with support. They will be in touch when new details or information is available.
0
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