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ByrneReeseProduct Manager

Integrations: App Connect

Introducing Lazy Contact Sync: the first plugin built for App Connect

Introducing Lazy Contact Sync: the first plugin built for App Connect

App Connect has always been able to identify a caller against your CRM — but only inside the App Connect client itself, and only at the moment of the call. It performs a live lookup, not a sync. Nothing is ever copied into your RingCentral address bo

40

ByrneReeseProduct Manager

Claude, ChatGPT, MCP and AI assistants

Announcing the RingCentral MCP Community

Announcing the RingCentral MCP Community

Hello, and welcome to RingCentral’s MCP Community!If you're reading this, you're probably curious about one of two things: either you've heard that RingCentral now works directly with AI assistants like Claude and ChatGPT, or someone on your team alr

751

lightningvip86New Participant

Integrations: App Connect

RingCentral to GoHighLevel connection via Loyally is active, but call logs aren't showing up on patient profiles

- The Chrome extension is installed and calls/texts can be placed normally through it.- Each call shows as "successful" logging within the extension itself.- Nothing appears in the patient/contact's Notes tab in GHL, and nothing shows in GHL Call Rep

80

Jann MateoCommunity Manager

News & Announcements

Discover the future of RingCX: Join us in RingCX unlocked webinar for new features & Live Q&A!

Discover the future of RingCX: Join us in RingCX unlocked webinar for new features & Live Q&A!

We’re thrilled to invite you to another “RingCX Unlocked” webinar this coming September 24, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: September 24, 2026🕒 Time: 11 AM PS

120

Jann MateoCommunity Manager

News & Announcements

Discover the latest and upcoming features in RingEX! Join us in this month’s RingEX Unlocked webinar!

Discover the latest and upcoming features in RingEX! Join us in this month’s RingEX Unlocked webinar!

Come and join us for another “RingEX Unlocked” webinar this coming September 23, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: September 23, 2026🕒 Ti

150

ANayuduThe First Step

Phone keep losing service

I am a RingCentral partner and have several clients that are reporting that random phones will report no service and then reconnect. There is no rhyme or reason behind this. We have unassigned the desk phones and reassigned them and that has fixed th

178337

CBH1472582011New Participant

Video, Meetings, Webinar, Rooms, & RingCentral Events

Alert sound not playing when someone joins the waiting room

Hello,One of my users has been having an issue with RingCentral’s personal meeting room where, when a person joins the meeting and enters the waiting room, no chime / notification sound plays. For other users in our organization, that notification do

140

jheidenNew Participant

Admin Portal & Account Management

RingCX Administrator Onboarding

Hi, Are there any plans for a RingEX Administrator Onboarding Webinar? Sincerely,Jeff Heiden

241

WhiteRabbitNew Participant

Auto Resolve Text

How do I turn off the auto text message resolve function in my shared text message inbox? It is the worst thing I have ever encountered. Just because three days goes by, I could be waiting on a part or a schedule break or a subcontractor You resolve

521

John ThomasNew Participant

Why is the Service API deleting our number inventory when I add a license?

More than once when adding a license, the Service API deletes all number in inventory. This only started recently (noticed this in July and again in August) as we have had numbers in inventory for years. Here is a sample of the audit log with number

431

CBH1472582011New Participant

Video, Meetings, Webinar, Rooms, & RingCentral Events

Alert sound not playing when someone joins the waiting room

Hello,One of my users has been having an issue with RingCentral’s personal meeting room where, when a person joins the meeting and enters the waiting room, no chime / notification sound plays. For other users in our organization, that notification do

140

reidgrahamNew Participant

Outbound Congestion Error when calling out from CX

Looking to see if anyone else has experienced this issue. We have agents calling out on the CX side and will get this Outbound congestion error about 15% of the time. There doesn’t seem to be any issue with calling out on the EX side but the issue wi

351

skennedyThe First Step

Nice CXone Agent Interface Training Updates Needed

Can someone tell me when the Nice CXone Agent Interface training tutorial for outbound manual calls will be updated to include the new functionality and UI changes? I believe these changes were in the last release, but the training tutorial has not

4848

john-oliphantRingCentral VIBE Royalty

RC Phone App stuck on RingOut

I have a user whose RC Phone App (24.3.0.47527) is stuck on RingOut. I have tried everything, including deleting the entire account and re-creating it. Still stuck on RingOut. We have lots of users where this isn’t happening, including my own account

1003

jorge-estevezThe First Step

Workflow Builder

I need to encrease my automations numbers

Subject: Request to Increase Keyword-Based SMS Automation LimitDear RingCentral Automator Support Team,I hope this message finds you well.I am writing to request an increase in the automation capacity for my account. I have reached the maximum limit

120

gjslagleNew Participant

Integrations: Salesforce

Salesforce Open CTI retiring

We rely heavily on the Open CTI functionality in Salesforce, linking to our RingCentral service. However, Salesforce is retiring Open CTI in February 2028 (see link below), in order to push their Salesforce Voice service. While there is a bring-yo

1541

Susan2153262010The First Step

Users not Receiving Emails or SMS

Randomly some users are not receiving SMS or email notifications. It has happened to a few employees now without any rhyme or reason. The employees email/sms are working correctly for everything else. Our email filter is not blocking anything and

912

Marvin1550131027The First Step

Status keeps reverting to Invisible.

My status keeps changing from Available to Invisible even though I am active on the computer. I need it not to do that. This is the new app. Ver 20.3.31.2413 Windows.

47585

jzinkermanNew Participant

iphone caller to Ring Deskphone cannot merge call

When person calls my user from an iphone and then wants to Merge (conference) another call. As soon as they hit Merge, the call to the Ring Deskphone drops immediately. This seems like it could be related to :https://community.ringcentral.com/que

3812

handyappThe First Step

Admin Portal & Account Management

TCR Registration Process Failure

Does anyone else feel that RingCentral has fallen short in supporting TCR registrations? As a customer for over 10 years, it’s disappointing to see how poorly they’re handling the process. Our registration has been declined more than 10 times, each t

79616

Ask The Community

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809 Questions

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Analytics & Reporting

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676 Questions

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News & Announcements

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Getting Started

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