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Experiencing SMS send failures? What customers need to know about TCR/ SMS registration requirements...
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Is it possible to read incoming sms and provide reply to that sms. I am using nodejs
We have a custom field on the Task that is called Call Outcome, it is a picklist. If a user chooses a value from the field on the soft phone layout they need to hit ‘save’ in the corner - why is it not auto saving the data? I don’t want to put the 5 minute delay on the record because I do not know how long the calls will be. Other dialers we have worked with auto save the data and update the task - does any one know if there is a way to auto save a change in the data on the soft phone
I have a few users that have mentioned that the AI note (Smart note) disappears before they are able to save it and when they check the calls section it isn’t there. I have checked in the RingSense portal and all the information is there, but this is something we haven’t rolled out to everyone, and even when we do I don’t want to have people have to go there to retrieve notes. I have a user that says when he presses enter or shift+enter when logging a manual note, it will call the last person in his call log. Is there something that can be done on his end to avoid this while adding spacing to manual logs? I brought this up this next point in the past, but wondering if there was any movement on it. In Bullhorn we are able to ”@”someone to tag them in a note and this will alert them to check out the communication. Is this something that can be added into the RingCentral App Connect extension? Thank you!
I am writing to express my frustration regarding the repeated rejections of my SMS TCR registration. Despite following the guidance provided by support team in detail during multiple calls, where I was assured that my submission met the required standards, my application continues to be rejected. This has become a very frustrating and time-consuming process, with each rejection presenting a new reason after a review period of approximately 20 days. The most recent rejection cited the following: "DCA2 declined sharing request for campaign . Explanation: Opt-in message/Confirmation MT must contain brand name, HELP, opt-out, message frequency, and associated fees disclosures. Opt-out message must contain brand name and indicate that no further messages will be sent. HELP message must contain brand name and contain support contact (email, phone number, or support website). (611)" Any advice how to resolve the problem with TCR Registration? And any specific examples or templates of acceptab
rcmobile:// call not working after upgrading to the new app. How can I get this working again on our Macs?
I’m building a service that receives call events via a RingCentral webhook subscription, checks all of the numbers against a fraud service we use, and rejects/drops the call if any participant is deemed suspicious. So far, everything works fine with my cell phone, which I’ve rigged to always return suspicious, but during live testing, I get several errors like AGW-404 and TAS-106. Attached is my log output, which includes details from the Webhook and responses when trying to drop/reject the call. According to the call logs, the call listed in the attached log was accepted and lasted almost a minute before terminating normally.
I am building a real time dashboard to be displayed on a large screen in my call center. I’d like to show metrics by call queue, ex. Number of calls in queue by queue, longest queue time, logged in agents, etc. This would allow my supervisors to identify queues that may need additional support in real time. When looking at custom widgets it seems the only filter option is to filter by account. Is there any way to display grouped data in the real time dashboards?
We have been having issues for about 2-3 weeks already. We’re not sure if it was even longer. Incoming/outgoing fax not being received. Also same issue from the sender. We are a clinic in Calgary, AB Canada and it is unacceptable in providing patient car if fax is not working. TERRIBLE SERVICE FROM RINGCENTRAL. Support wants us to keep telling the other clinics who are having issues to “report to their side, as RINGCENTRAL side is okay”. What’s more troublesome is the logs are saying either it was “sent”, “received” and mostly “unknown”. With “Unknown”, RINGCENTRAL doesn’t investigate. I already told them that it seems to not be an isolated issue as it involved clinics who use TELUS as a provider. RINGCENTRAL needs to go to TELUS directly to solve this. I’ve coordinated with support, have a support ticket and still no response. Looking at other options for a Fax and phone service that is reliable as the service has been going downhill over the past year.
I downloaded the newest version of the app from Google Play, but after installation and opening it does not show either a keypad or the phone icon. Do I need to adjust settings and/or permissions?
We are having some of the same issues with our registration. We originally submitted back in November. I was under the impression all was fine - there was an initial rejection for opt-in / opt-out language that we were able to resolve by adding the wording requested. We were able to text without issue until Monday - then yesterday without any additional notice our outgoing text has been stopped. We can still receive messages - just not reply. This is a crucial piece of our business and ability to communicate with our customers. It is my understanding that the terms of service & privacy policy must be able to be viewed from our site - ours is linked to the payment site which does have both. We are now just waiting…. Any help to escalate or examine our submission for approval / decline so we can know what steps to take next would be greatly appreciated. Thanks!!
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