Elevate Every Customer Experience: Keeping Humans in the Loop While Scaling AI - June 23, 2026
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## SetupWe use `ringcentral-softphone` to answer inbound calls that are routed through a single RingCentral **call queue** to one of several **agent softphones**.- **4 softphones** sit behind one queue, each a distinct RC user/extension with its own
I have to go into the admin portal every morning to see if my emergency phones are online. I’d like to have a daily report created that is emailed to me every morning so I can see this info. New to AI and APIs, just need a little guidance. I have loo
RingCentral App Connect is connected to GoHighLevel as Admin (Nick Love), but the panel shows "License: Invalid – Unauthorized use," so no calls or SMS are logging into GHL. I started the 21-day free trial, registered my GoHighLevel Location ID (zQh0
We have discovered a peculiar problem that has begun occuring after upgrading our VDI environment to Horizon 2512. We have previously been using Horizon Clients 2503, and 2506 without any incident. However, since the upgrade to 2512 and when using RT
How to provision a Mitel 480G/485G with Shoretel firmware (v802/803) to ringcentral These phones are now supported on RC with autoprovision phone per (https://support.ringcentral.com/article/certified-supported-deskphones-ringcentral.html#mitel). How
Hello I already imported this template but it is not working for all types of Missed Calls, including Missed Calls that leaves a voicemail. Our phone is setup where a caller Press 1 or Press 2 and then it routes to the extension press 1 (goes to a ca
I have tried to access the API to no avail and this is getting extremely frustrating now.We have RingSense licenses, user’s are set to record conversations and produce transcripts.I can successfully authenticate to the /insights API:https://platform.
Our organization uses RingCX and RingEX. It’s been frusterating for us because our agents (who also use the EX for internal calling and outbound calls) always had to micromanage their status between the two platforms. Forward to now, RingCentral fina
When our admins transfer a call, it does not trigger the call-pop. From digging through our logs, it appears that what is happening is that the transferred call comes in with the extension data, instead of the initial caller data. Is this an issue wi
Solicito su apoyo para poder guardar llamadas nuevamente, este es la captura que logré tomar.
I have been trying to port numbers out of Ring Central to our new SIP service for several weeks now. I have provided the correct information as provided to me by Ring Central techs whom I spoke to on the phone after the first port out rejection. The
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