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I am getting the OAU-250 error when attempting the JWT Authentication Flow. I am basically using CURL to attempt this. The curl options are: "–X POST -D \"\" --header \"Accept: application/json\" --header \"Content-Type: application/x-www-form-urlencoded\" --header \"Authorization: Basic " & $basic & "\" --data " & $data $basic is a base64 encoded combo of clientID:clientSecret $data is "grant_type=urn%3Aietf%3Aparams%3Aoauth%3Agrant-type%3Ajwt-bearer&assertion=" & $jwt $jwt is the jwt value we received in the rc_credentials.json file for the application. The app is private and is configured for JWT auth flow and issue refresh tokens is set to Yes. The application scope is set to read accounts and ringout. What am I missing?
I have an Incoming Fax going straight to Voice, is there no way to send it back to fax?
We are a new account, but had all of our numbers ported from Spectrum to RingCentral. The lines that were for fax are now just numbers in RingCentral, but every time a fax comes in to this digital account, it is also leaving a blank voicemail message. All of the settings look similar to another account where faxes are coming into the app without leaving a voice message. Am I missing something?
Hello, It’s been around 3 months that our company is facing TCR compliance issue. This has not halted our SMS registration, but also so many of our clients and our internal team are facing issues communicating with each other, since Ring Central used to be our main source of communication with clients regarding their queries and also for internal communication between our own employees. And what makes this issue more critical is that a total of 10x Ring Central numbers assigned to us can’t send/receive messages. Right now, we have implemented all the steps needed for a perfect TCR compliance. Here’s an example of our verbal opt-in script which is explicitly mentioned our website’s communication policy page: “Thank you for choosing Bell MedEx Medical Billing. To keep you informed, we offer SMS notifications for billing reminders, account updates, and service-related alerts. Before confirming your opt-in, I need to share a few details: You’ll receive automated texts related to your accou
I'm encountering an issue when trying to send an SMS via the API. The request fails with the following JSON error response: { "message": "Internal Server Error. Consult RC Support.", "eventId": "ab8e385e-153c-11f0-84e0-005056bb13a7"} Can anyone help me understand what might be causing this error or how to resolve it? Thanks in advance! I have tested via ring-central sand-box API call :
We purchased multiple Yealink phones directly from Ring Central (T46Us and T33Gs). They were provisioned by RC before being sent to us. I’m trying to enter the advanced settings and the web interface for the phones to setup extension modules and do some other settings, and I can’t find the correct admin password. I’ve tried my account password (my account is the admin for our RC account), I’ve tried the default admin from the Yealink guide, and I’ve tried the password for the user that those phones are assigned to - nothing works, and I’m concerned about getting locked out. I’ve also reached out to RC and asked what password they set when they provisioned the phones, but I haven’t heard back from them. Thanks, Mike
Over the last week, people calling me can now leave 10 or 15 minute long voice messages if they want. For years, there was a 3 minute time limit and the message would get cut-off, which I prefer. How do I go back to only allowing a 3 minute max voice message?
I have attempted a number of times to get a OTP (one-time-password) from Amazon to my SMS. I know my SMS is working but why is this one not coming through? Is there somewhere a blocked SMS setting?
We only use RingCentral for faxes. The coversheet shows the Ringcentral number as a phone number making it unusable for us. We need to customize the phone & fax number shown. This forces us to leave the Email subject line blank - a problem because this is how everybody was labeling their faxes for searching (when we used eFax).
Is it possible to create a link to a recorded meeting from RCV, instead of just sharing to tenant members directly? In Meetings, this was possible, but it would appear this functionality doesn't exist in RCV yet. Thanks!
It’ll show I have a message, I’ll read the message, when I go back to my home screen it doesn’t show any notifications, and then about 5 seconds later it shows a ‘1’. I go back into ring and there’s no new message.
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