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Is there a way to find a report that shows the chats that an agent has completed, and it shows the disposition they selected for each chat? I’m looking for something similar to the Inbound Call Detail report, but it shows the chat information.
I set up an automated reply for our main office number, but it doesn’t seem to be working. How do I get help to make this work? Thanks
Hello, we have a general auto-reply workflow set up to trigger for every incoming SMS. While the history shows the messages as “successful,” the replies are not actually being delivered. It’s also difficult to pinpoint which numbers are affected, since the history log doesn’t display the recipient’s phone number—just a general success status. Is anyone else experiencing this issue?
I need assistance setting up SMS automation for our main line 515-650-2105. I have tried using the RC automated workflow builder beta site, but when I test the automation in the live environment, it does not function. However, when I “simulate” with the simulation icon in the builder site, the workflow seems to work properly.
Anyone having issues with call monitoring the past few weeks? Nothing has changed on our end and we have correct permissions - we cannot monitor calls. It tells us we don't have permission when we do. It has never been perfect when it comes to monitoring but this is just horrific. Tech support has not been able to help after 3 un-successful calls.
<?php $endpoint = "/restapi/v1.0/account/~/extension/425746071"; $body = [ "costCenter" => [ "id" => 303070 ] ]; try { $response = $platform->patch($endpoint, $body); return $response->json(); } catch (\RingCentral\SDK\Http\ApiException $e) { echo "Failed to update cost center for extension " . $e->getMessage() . "\n"; return null; }?> But I am getting Resource not found. 425746071 is a valid extensionID and 303070 is a valid costcenterID. My app has Edit Extensions rights
Morning Everyone!!Question, when does the new KPI (forward call) become available? It's when we fwd a call to another extension it will no longer be counted as an abandon call. it will count as a forwarded call. I checked my reporting, but nothing is coming up.
I’m trying to find a report that I can use for digital reports. I would like to be able to track the number of online chat that come through and of those chats, how many were answered by agents. If the report can also include other details like if the customer ended the chat while in the queue, that would be helpful. I tried using the Queue Performance report and filtered it for the digital chats, but it doesn’t seem to separate the information that I needed.
Will RingCX allow bulk archiving of prior lead lists?
Any ideas on why App Connect is not logging calls in Bullhorn? It does for some calls, not others. It works from some users in my office and not others. I have read all the documentation, checked settings for all users to ensure it should be logging. Also checked to make sure contact and number is correct. Funny thing, the unlogged contact when clicked on in the app will take me to the correct record in Bullhorn, but there is no logged note.
Last week we purchased a compatible expansion module to go with our Mitel phones, did some troubleshooting to set it up for one user myself, since the RingCentral guides were not very helpful, and were not specific enough to actually get the set up done. Took a few hours, but finally came across the (very obvious) "expansion module" dropdown under phone system > phone & devices > user phones > user. Simply changed the number from 0 to 1, had to unplug and replug the phone, and start adding the expansion module contacts from line number 45+. Worked great, the employee was happy. So happy, he requested 3 more for his other office locations.By the time the other 3 expansion modules were delivered, there was some sort of firmware update, that no longer allowed us to select different numbers in the dropdown. The phone that already has the module set up, cannot change the number of modules, and we cannot add to the other devices (for anyone in the company). We only know there wa
The instructions at https://appconnect.labs.ringcentral.com/crm/netsuite/ worked for our instance. Random notesRole: RingCentral Unified CRM Extension - Permissions The role shows Employee view permissions but the documentation does not. We have this set to None without issue. Notes Tab - we have Create instead of Full Opportunity & Sales Order - we have Edit instead of Full User Access Tokens - we have None instead of Full Why would the role/user need “User Access Tokens”? I cannot find any use of a user access token for the uses I’ve created. 🤔 I’ve not been able to determine how to handle “scheduled phone calls”. Example: sales rep comes in today and has 30 calls scheduled. I cannot find a way where the rep opens the scheduled calls, has RingCentral dial the phone, and upon call disconnect RingCentral updates/completes the scheduled call. Would anyone have suggestions?
We’ve been looking at Branded Calling and was wondering if anyone in the Community has has any experience with it and if it actually helps with call pickup ratio and/or RingCentral numbers being flagged as “Potential Spam”.Thank you
Hello, I was looking into utilizing the API to pull a transcription of every call to a specific number (our Helpdesk extension for example) and have that transcription entered into an existing Power App (our ticketing app) using power automate. This would help us keep track of ticket data especially on busier days. Has anyone done something similar or could help push me in the right direction?
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