RingCentral and Claude for Small Business
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I already walked thru a help chat 2 weeks ago on this issue and it is still happening. My desk phone rings, i pick it up to answer and it keeps ringing, will never allow me to take the call, then goes to the computer app, then the app on my cell ph
We are thrilled to announce the official release of App Connect 2.0!App Connect 2.0 represents a huge leap forward, and getting to this milestone has been an incredible journey. A massive thank you to the 700+ active users, customers, and partners wh
Managing SMS/text messaging communication with customers is crucial for maintaining a healthy and compliant messaging strategy. If you're using RingCentral for sending business SMS, understanding how to manage SMS opt-outs is important for keeping yo
I am looking for assistance viewing true stats within analytics for my agents. I have several that show a large discrepancy between calls offered and calls answered. Their RNA numbers are minimal but most calls are being categorized as UC Call. Ha
I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I
I got a report from one of our MaxAgent users that the agent is logging them out when idle sooner than in the past? They say it used to be about an hour, but now it’s closer to 15 minutes. Went looking in the Admin settings and found this. Is this th
A huge thank you to everyone who joined us for our RingCentral Contact Center (RCCC) 26.3 Customer Release Webinar hosted by Enablement Principal Laura Grubb and Director of Product Marketing Andy Watson! We love seeing our community connect, ask gr
I updated the Jabra software yesterday. Today, the headset is flashing red and it is emitting a constant ring. I can still use the softphone by using my cellphone instead of the headset, so the phone itself is not affected. I’ve tried disconnecting a
I hope I describe this well enough. I have a number used as the main line for our small pharmacy. All calls to that line get transferred to a cloud-based pharmacy IVR system. It’s a standard prescription refill IVR, same as we’ve all used before.The
Good afternoon, We are having issue with Ring Central App connect extension. When a user uses the extension, texts and calls are not linking back to the correct ID in Bullhorn. For example, when user selected ID 7243402, it went to deleted BH profile
I joined AIRPROS, an HVAC Contractor, as its CMO. I have never worked with RingCentral.I need to get a solid overview of its capabilities, features, etc.What is the best way to get that. Are there upcoming webinars? Thanks.
I have an automation to send a text when someone calls our number. Depending on where the call is routed, some customers are getting 2 duplicate text messages. How do I stop this and only send one?
Hi, I am running reports for our call queues and noticed that for one of our queues a member received 90 queue calls and only picked up 4 of them according to BA. When I pull this member’s performance report for the same time frame (last work week)
I connected the RingEX Admin server (https://mcp.labs.ringcentral.com/ringex/admin) to Claude as a custom connector. OAuth completes successfully and the tools load, but every API call returns {"error": "server_busy"}.Is there a known issue with this
When my Avaya J179 phones are provisioned by RingCentral, their Web Administrator Password is getting clobbered. I don’t know what RingCentral is setting that password to. I can reset that password to the default 27238 from the phone’s administrati
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