Hello,

It’s been around 3 months that our company is facing TCR compliance issue. This has not halted our SMS registration, but also so many of our clients and our internal team are facing issues communicating with each other, since Ring Central used to be our main source of communication with clients regarding their queries and also for internal communication between our own employees.

And what makes this issue more critical is that a total of 10x Ring Central numbers assigned to us can’t send/receive messages.

Right now, we have implemented all the steps needed for a perfect TCR compliance.

Here’s an example of our verbal opt-in script which is explicitly mentioned our website’s communication policy page:

“Thank you for choosing Bell MedEx Medical Billing. To keep you informed, we offer SMS notifications for billing reminders, account updates, and service-related alerts. Before confirming your opt-in, I need to share a few details:

• You’ll receive automated texts related to your account. Message and data rates may apply.
• Frequency varies but will not exceed i100] messages per month.
• Reply STOP to unsubscribe at any time, or HELP for support.
• Your number will not be shared with third parties for marketing.
• Full terms are available at www.bellmedex.com/sms-communications-policy-for-bellmedex/“

May we send you SMS notifications with these details in mind?”

Customer:

“Yes, I agree.”

Staff Member:

“Thank you! You’ll receive a confirmation text shortly. Remember, you can unsubscribe anytime by replying STOP.”

And here’s an example of our sample message that we send to our contracted clients:

Bell Medex Medical Billing: Thank you for opting into SMS notifications. You’ll receive messages about billing reminders, account updates, and service alerts. Msg & data rates may apply. Message frequency is varying. Reply STOP to unsubscribe or HELP for support. We won’t share your number. Read full terms and privacy policy here: https://bellmedex.com/sms-communications-policy-for-bellmedex/

Now the problem is that despite doing all this, and explicitly mentioning everything for verbal opt-in, we are facing this error code (screenshot attached for reference):

“DCA declined sharing request for campaign CVS5FIW. Explanation: Rejection Code 2105: Invalid Call To Action - This campaign has verbal opt-in but does not contain an explicit script of what the company says.”

The rejection code 2105 arises due to the issue of not including explicit script of what the company says. BUT the verbal opt-in script that I have shared with you + the sample message contains all those things.

Therefore, please resolve this issue. Our company shall be very thankful to you. We are here to answer anything you want from our behalf, but again, it’s a kind request to please get this issue resolved ASAP and let our business not suffer anymore from the halted communication process with the clients.
 

I have also opened a case. The case id = #27703955

Regards,
Team BellMedEx