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We purchased multiple Yealink phones directly from Ring Central (T46Us and T33Gs). They were provisioned by RC before being sent to us. I’m trying to enter the advanced settings and the web interface for the phones to setup extension modules and do some other settings, and I can’t find the correct admin password. I’ve tried my account password (my account is the admin for our RC account), I’ve tried the default admin from the Yealink guide, and I’ve tried the password for the user that those phones are assigned to - nothing works, and I’m concerned about getting locked out. I’ve also reached out to RC and asked what password they set when they provisioned the phones, but I haven’t heard back from them.

Thanks, Mike

Hi @MikeCamWV, I've just gone over your case and it appears you've already received assistance with this issue. Do you require any further support?


No - the issue has been resolved. I’m having another issue, but I’l post that separately. Thank you.


How did the issue get resolved?


Ring Central Tech Support provided how to get the password for each phone. 


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