Over the last week, people calling me can now leave 10 or 15 minute long voice messages if they want. For years, there was a 3 minute time limit and the message would get cut-off, which I prefer. How do I go back to only allowing a 3 minute max voice message?
Hi
Is this behavior happening to all of your voicemail messages and for all numbers or just for some of the calls? Have you tried playing the voicemails to see if they are legitimate or if they are just silent recordings? Sometimes spam calls or misconfigured systems can leave long, blank voicemails. If they are silent, we can explore additional call handling options.
Hi
Absolutely agree with bauer,
This needs to be fixed ASAP. Why was it done without asking first? At the very least, provide an interface to adjust it. Extending the recording time has caused a lot of problems for our team.
Please address and fix it.
Hi
Is this behavior happening to all of your voicemail messages and for all numbers or just for some of the calls? Have you tried playing the voicemails to see if they are legitimate or if they are just silent recordings? Sometimes spam calls or misconfigured systems can leave long, blank voicemails. If they are silent, we can explore additional call handling options.
Yes, Crystal, this is the point: even employees don’t know that happened….
Hi
Not an isolated incident. Another customer here and same issue. This needs to be updated ASAP.
We have reported this issue to our internal team, who have noted similar reports from other users recently. They confirmed with the Product team that this behavior is not working as intended—voicemails should still be limited to three minutes.
Additionally, they identified this as a likely new bug introduced in the recent 24.4 update. Based on the latest update from a previously escalated case, our internal team has linked this behavior to a known issue.
For affected users, a support ticket must be submitted and tagged with the tracking number (RC-63273) for this known issue. This ensures that all impacted users will be notified once the issue is resolved.
I’m getting all sorts of spam calls, mainly from Texas that leave 5-12 minute blank messages. Sometimes 7 a day. I’m being charged $20 every few days for the overages.
This is happening to me too! I told RingCentral that THEY are the only ones who benefit from these long voicemails as they charge me an additional $20/month.
I told them my next step is contacting my attorney general to see if they can look into this. If someone wanted to ‘scam’ me they would TALK. Like I said, RC is the only one who benefits from this and it looks like it is happening to other users too.
Also- I am getting SILENT VOICEMAILS. No one is talking at all.
The fix for me was to turn on: “Block robocalls on toll-free numbers” in the Admin account under Auto-Receptionist/General Settings.
We have reported this issue to our internal team, who have noted similar reports from other users recently. They confirmed with the Product team that this behavior is not working as intended—voicemails should still be limited to three minutes.
Additionally, they identified this as a likely new bug introduced in the recent 24.4 update. Based on the latest update from a previously escalated case, our internal team has linked this behavior to a known issue.
For affected users, a support ticket must be submitted and tagged with the tracking number (RC-63273) for this known issue. This ensures that all impacted users will be notified once the issue is resolved.
Hi Crystal - any idea when this issue may be fixed? My callers are still being able to leave 8 and 9 minute voicemails. They are legitimate clients and not spam, but clients talking for almost 10 minutes.
We have reported this issue to our internal team, who have noted similar reports from other users recently. They confirmed with the Product team that this behavior is not working as intended—voicemails should still be limited to three minutes.
Additionally, they identified this as a likely new bug introduced in the recent 24.4 update. Based on the latest update from a previously escalated case, our internal team has linked this behavior to a known issue.
For affected users, a support ticket must be submitted and tagged with the tracking number (RC-63273) for this known issue. This ensures that all impacted users will be notified once the issue is resolved.
Hi Crystal - any idea when this issue may be fixed? My callers are still being able to leave 8 and 9 minute voicemails. They are legitimate clients and not spam, but clients talking for almost 10 minutes.
Hi
The fix for this Known Issue has been included in our upcoming release version. Please refer to the details below.
This ‘known issue’ is still not fixed on my account and I am STILL getting 10-12 minute long voicemails.
Also- will you be refunding your customers who were charged an extra $20/month for ‘calling credits’ when it was Ringcentral’s glitch?
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