Voicemail Message Length

Hi ​@bauer,

Is this behavior happening to all of your voicemail messages and for all numbers or just for some of the calls? Have you tried playing the voicemails to see if they are legitimate or if they are just silent recordings? Sometimes spam calls or misconfigured systems can leave long, blank voicemails. If they are silent, we can explore additional call handling options.

Hi ​@Crystal_  All numbers… I have 2 different messages from 2 different phone numbers who have called me and left messages. Both are people I know and not spam. They both talked for the entire time. One for about 8 minutes, the other for about 15 minutes. They used to get cutoff at 3 minutes max. I prefer that.

Absolutely agree with bauer,

This needs to be fixed ASAP. Why was it done without asking first? At the very least, provide an interface to adjust it. Extending the recording time has caused a lot of problems for our team.

Please address and fix it.

Yes, Crystal, this is the point: even employees don’t know that happened….

​@bauer This appears to be an isolated issue. Can you please send me a private message with your account and contact details? We’ll coordinate this with our support team for further review and investigation.

​@Crystal_ how can you consider this an isolated issue? Please see responses above from another Ring Central member...they are having the same issue too. I already called Ring Central support on December 10th and gave the representative all of my information, gave them the phone numbers that left the long messages and everything but yet there has been no communication since. I don’t believe this is an isolated issue. Who else out here is having this issue??

Not an isolated incident. Another customer here and same issue. This needs to be updated ASAP. 

We have reported this issue to our internal team, who have noted similar reports from other users recently. They confirmed with the Product team that this behavior is not working as intended—voicemails should still be limited to three minutes.

Additionally, they identified this as a likely new bug introduced in the recent 24.4 update. Based on the latest update from a previously escalated case, our internal team has linked this behavior to a known issue.

For affected users, a support ticket must be submitted and tagged with the tracking number (RC-63273) for this known issue. This ensures that all impacted users will be notified once the issue is resolved.

I’m getting all sorts of spam calls, mainly from Texas that leave 5-12 minute blank messages. Sometimes 7 a day. I’m being charged $20 every few days for the overages.