Hi ​@bauer,

Is this behavior happening to all of your voicemail messages and for all numbers or just for some of the calls? Have you tried playing the voicemails to see if they are legitimate or if they are just silent recordings? Sometimes spam calls or misconfigured systems can leave long, blank voicemails. If they are silent, we can explore additional call handling options.

Hi ​@Crystal_  All numbers… I have 2 different messages from 2 different phone numbers who have called me and left messages. Both are people I know and not spam. They both talked for the entire time. One for about 8 minutes, the other for about 15 minutes. They used to get cutoff at 3 minutes max. I prefer that.

Absolutely agree with bauer,

This needs to be fixed ASAP. Why was it done without asking first? At the very least, provide an interface to adjust it. Extending the recording time has caused a lot of problems for our team.

Please address and fix it.

Yes, Crystal, this is the point: even employees don’t know that happened….