"open ringcentral" prompts everytime I dial a number in Salesforce in google chrome
Tags: salesforce
Sep 23, 2019 at 12:17pm • 11 replies • 0 likes
taranbir-singh
Everytime I dial a phone number in Salesforce , google chrome asks for a permission . It is very annoying . Anyway I can get rid of this??
11 Answers
Using the registry entries below to create a .reg file, we deployed this to our sales team endpoints. It brings the checkbox back, and after the first prompt, the SFDC click-to-dial is working as intended (well with RC phone instead of the new desktop app, but that's a separate topic...)
Note: You can remove the reference to the new Edge Chromium if that's not relevant to your environment
Note: You can remove the reference to the new Edge Chromium if that's not relevant to your environment
Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome] "ExternalProtocolDialogShowAlwaysOpenCheckbox"=dword:00000001 [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Edge]
"ExternalProtocolDialogShowAlwaysOpenCheckbox"=dword:00000001
0
We are experiencing this also. It is a Chrome issue. they took away the check box to always open these types of links in the associated app in version 77. https://support.google.com/chrome/thread/14194567?hl=en
0
Hello Ian and Taranbir,
Thank you for the additional information. Can you please confirm if you have the RingCentral Phone app launched and signed into on your desktop when you are attempting to make these calls through SalesForce?
If you don't, please ensure that you are signing into your desktop application in addition to SalesForce and let me know if you continue to get the pop up.
Thank you,
Kellie B.
Thank you for the additional information. Can you please confirm if you have the RingCentral Phone app launched and signed into on your desktop when you are attempting to make these calls through SalesForce?
If you don't, please ensure that you are signing into your desktop application in addition to SalesForce and let me know if you continue to get the pop up.
Thank you,
Kellie B.
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