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How do you stop calls coming in to an active line? We have multiple calls at the same time so the Refused Call total is very high.

Tags: phone

Jun 25, 2020 at 8:11am • 2 replies • 0 likes

nick-read

How do you stop a call from coming in to a user whose line is already active? We are experiencing multiple calls at the same time which means that the Refused Call total is very high.

Paul Bardsley on Jun 28, 2021 at 10:23am • 0 likes

we would also like this feature. currently our users are on the phone and the extension call queues are pushing into the calls making it hard to concentrate on calls.

Mary-Community_Moderator on Jun 25, 2020 at 9:03am • 0 likes

Hi Nick,

Is the line assigned to the RingCentral App or on a desk phone?

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